Changing my plan

Get tips on choosing a new plan and learn how to subscribe online, where available.

Changing my Helix Internet or TV plan online

  1. In My Account, go to the Services and Equipment, section and click on Change my plans.
     
  2. Select an Internet or TV plan from those listed.
    • The applicable monthly rate is displayed at the bottom left.  
     
  3. Click Continue.
     
  4. Review the Order summary.  
     
  5. Click Place my order.
    • If you change your Helix Internet plan, your gateway will restart, and you will lose your connection for about 5 minutes.
    • Changed your Helix TV plan? See how to choose your new channels, if applicable. 

 

Good to know

Your new Helix or illico TV plan will come into effect a few minutes after the change. If your monthly payment changes, fees or credits will be calculated from the date of the change. The adjustment will appear on your next invoice. Learn more about the billing cycle.

 

Changing my illico TV plan online

  1. In the Customer Centre, go to Your Services > TV and click on Change your package options. 
     
  2. Under your current plan overview, click Change. 
     
  3. Choose from the available plans and channel blocks offered. 
    • The applicable monthly payment is displayed on the right. To refresh, click on Recalculate. 
    • Feel free to browse the Premium, Sports and Popular accordions to select your channels.  
     
  4. Click Confirm and then click Continue.
     
  5. Review your changes.  
    • To compare your current service to the changes you’ve made, click Compare your services. 
     
  6. Click Order. 

 

Switching to Helix is easy

Want to switch to Helix? We make it easy: simply subscribe online! Your new Helix plan will automatically replace your old Internet and illico plans, as applicable.  Choose a Helix plan.

Log in to change your plan

Change my Helix planChange my illico TV plan

Choosing a new Mobile plan

All our Mobile plans include unlimited calls and text messages. The main differences between the plans are:

  • The amount of mobile data included (GB)
  • The territory covered (e.g., Canada only or Canada and the United States)

Generally speaking, calls and text messages without multimedia content do not require mobile data. You can even disable data on your device to avoid unpleasant surprises.

However, we recommend choosing a plan with at least a small amount of data. This option can be useful if you need to use the Internet in an emergency, but you don’t have access to a Wi-Fi network (e.g., to find an itinerary when you are on the road).

Yes. With the Family discount, you receive a monthly discount of $5 per Mobile line when you combine 2 to 7 eligible Mobile plans on the same account. The more eligible plans you add, the greater the discount.

To estimate how much data you need, check your usage from the past few months in My Account, the Customer Centre, or the Customer Centre+ app. This will give you a better idea of your mobile data needs and help you choose the plan that best fits your needs.

Of course! Browse our phones and Mobile plans online, then select the ones you want.

A representative will call you as soon as possible during our business hours to confirm your selection, make sure you have the best offers, and complete the order with you.

Need a new phone?

Check out our handy tips to help you make the best choice and order your device online today.

Frequently asked questions about plan changes

To terminate one of your services, call Customer Service.

Want to unsubscribe from illico TV or Hybrid Fibre Internet and switch to Helix? To transfer your services, simply subscribe to Helix online.

Certain changes may result in the loss of a promotion or discount. Before confirming an online modification, carefully compare your current and your new monthly payment. This will allow you to make sure the change is advantageous.

Your new plan will be ready for you to enjoy within minutes of the change. If your monthly payment changes, fees or credits will be calculated from the date of the change. The adjustment will appear on your next invoice. Learn more about the billing cycle.

No. However, you can add Internet Data Add-ons or Mobile Data Add-ons or even switch to a Helix Internet or TV plan online. For any other changes, please contact us by phone or chat.

No. To make this change, please call our Customer Service.

More support

Switch to a Helix plan
Change my channels
Change my recording capacity
Add Helix equipment
Cancel my services
Change my phone

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