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Tips and tools

The Internet of Things: questions to ask yourself before you start your project
Décider de mettre en place un projet Internet des objets est une chose, bien le faire en est une autre. Pour se lancer dans l’aventure du bon pied, il vaut mieux se poser les bonnes questions avant de commencer.
Technological support in the construction industry
The pandemic led to a boom in the construction industry. This rapid growth brings its fair share of issues, but technology exists to help remedy the situation.
Hospitality: Technology to help you recover (and more)
The hotel industry is one of the sectors that has been most weakened by the pandemic. Fortunately, technologies exist that can transform the crisis into an opportunity and put affected businesses back on the path to growth. The collapse of international and cross-border tourism that resulted from the COVID-19 pandemic has done some damage to […]
Teleworking and customer service: are your solutions cost-effective and secure?
This article is part of the How to Get Ahead series, an initiative from the team at Videotron Business to help companies improve their performance given recent needs for rapid transformations that require effective, flexible, and profitable solutions. Here we present a few ideas that are both realistic and relevant! Customer service centres, call centres, […]
Technology to help bars and restaurants recover from the pandemic
The bar and restaurant industry has been one of the hardest hit during the pandemic. There is a glimmer of hope on the horizon, however. Starting November 1st, the easing of sanitary measures announced by the government will enable establishments to welcome a greater number of customers. Bar and restaurant owners are nonetheless left to contend with the increasing cost of food and an especially difficult labour shortage. Thankfully, there are some technological solutions to help them rise to the challenge.
SME: 8 tips to find the right mobile plan
Your business is up and running again. As a manager, you’re doing your best to adapt to the hybrid work model. Your employees, for their part, appreciate the opportunity to work from home. You want to help your teams be productive, regardless of their location. Mobile technology is part of the tools at your disposal […]
Mobility: Videotron Business launches the Simplified Payment option
Your strategic plan is well under way and you have a lot of goals to achieve in the next fiscal year. But the working capital you managed to maintain throughout the pandemic is likely stretched to its limits. Videotron Business wants to make your life a bit easier when it comes to mobile phone service. Here’s a look at an initiative that’s different than what’s being offered by the competition: the Videotron Business Simplified Payment option!
SME: 3 tips for managing digital data privacy
Teleworking has increased the risk of security breaches in the past year. A security breach can compromise the integrity of the digital data you collect as part of your business activities. Even large enterprises are at risk. Could the reputation of your SME also be at stake?
Hybrid teleworking: the tools necessary for a successful business transition
The pandemic forced the business world to seriously rethink the way things are done. Today, as we slowly make our way back from this major health crisis and watch as strict measures are gradually lifted, it’s easy to see that some of the habits that have been formed over the past year are here to stay. Among them: teleworking, but in a hybrid mode.
SME: 3 tips for choosing the right Internet connection
Whether you work at the office or from home, you need to be able to count on reliable technological solutions that are adapted to your business. You might not realize it, but the foundation of your technological infrastructure—your Internet connection—is vital, as it can have a major impact on your business continuity. Here are a few tips for choosing the right service for you.
10 tips for enriching the customer experience during a pandemic
The pandemic has really changed our consumption habits. In just a few weeks, online shopping, home deliveries, in-store pick-ups, e-payments, and e-transfers have skyrocketed.  Thankfully, promoting local producers and businesses has allowed several companies to alleviate the financial curve. But what do the coming months and years have in store? The answer lies in part in the customer experience . . . and in part in this series of tips to positively transform your future.
Customer service : the 6 golden rules of communication
Les PME doivent considérer le service à la clientèle comme un point névralgique du développement de leurs affaires. Après tout, le niveau de vos ventes et l’ampleur de votre rentabilité dépendent de votre capacité à satisfaire vos clients. D’où l’importance d’adopter de bonnes pratiques pour communiquer efficacement… et veiller ainsi à la pérennité de votre organisation.