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Contact us
Toll-free across Quebec
Monday-Friday : 8 :00 am to 7 :00 pm
Saturday and Sunday: 9:00 am to 6:00 pm
Chat with a representative
With just one click, enjoy fast, real-time service.
Monday-Friday : 8 :00 am to 7 :00 pm
Saturday and Sunday: 9:00 am to 6:00 pm
For the hearing impaired (TTY)
Montreal :
514 380-7143
Elsewhere in Quebec:
1 866 468-6763
Monday-Friday: 8:00 a.m. to 7:00 p.m.
Saturday and Sunday: 9:00 a.m. to 6:00 p.m.
Please have your Videotron account number and Internet ID starting with VL (if applicable) ready.
Other numbers
From your Videotron Home Phone Line or Mobile Line:
611
Montreal :
514 380-7143
Automated service:
1 866 380-2967
24 h/24 – 7 j/7
Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. Find your plan.
Helix services:
Residential Internet, Television, Home Phone, Mobile services:
Helix services:
Your first bill amount is different
Residential Internet, Television, Home Phone, Mobile services:
For multiple services: Mobile Phone + Residential Internet, Television and/or Home Phone
For a single service: Residential Internet or Television or Home Phone
For a single service: Mobile Phone
Residential Internet, Television, Home Phone, Mobile services:
Account and billing: viewing your balance
Residential Internet, Television, Home Phone, Mobile services:
Helix Internet service:
How do I calculate my annual fees for my Helix Internet service?
Residential Internet service:
How do I calculate my annual Residential Internet fees
Contact us
toll free across Quebec
24/7
Chat with a representative
With just one click, enjoy fast, real-time service.
Monday-Friday : 7 :00 am to midnight
Saturday and Sunday: 7:00 am to midnight
For the hearing impaired (TTY)
Montreal :
514 380-2966
Elsewhere in Quebec:
1 866 380-2966
Monday-Friday: 8:00 a.m. to 7:00 p.m.
Saturday and Sunday: 9:00 a.m. to 6:00 p.m.
Please have your Videotron account number and Internet ID starting with VL (if applicable) ready.
Other numbers
From your Videotron Home Phone Line or Mobile Line:
611
Montreal :
514 380-7143
Automated service:
1 866 380-2967
24 h/24 – 7 j/7
Find answers and solutions online
Depending on the problem and the error code displayed, you may need to restart your terminal. Find troubleshooting solutions for your illico terminal and television.
Helix services:
Log in to My Helix Account: : Forgot password?
Residential Internet, Television, Home Phone, Mobile services:
Log in to Customer Centre: Forgotten username or password
Helix Internet service:
Residential Internet service:
illico TV:
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