Assisted Installation

Assisted Installation

In light of the current situation, we’re doing everything we can to ensure the safety of our customers and employees. Our special assisted installation procedure, provided by our technicians for all our services, enables us to keep giving you the best support at all times.

How to benefit from assisted installation

  1. Make an appointment by contacting Customer Service and then prepare for the technician’s visit.
  2. You will receive two confirmations of our technician’s visit: an automated call 24 hours before your appointment, and a phone call the day of your appointment, when the technician is on the way to your home.
  3. When they arrive, the technician will check your exterior installations and ensure that the required connections are functional.
  4. The technician will leave your equipment at your door, if needed. Make sure there’s an adult present to receive this equipment and follow the installation instructions.
  5. From their vehicle, the technician will contact you by voice or video call and assist you while you install your equipment, until your services are operational and you’re ready to handle things yourself.
  6. The technician will only enter your home if a technical issue requires their direct intervention. They will then follow all safety and physical distancing measures.
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The perfect time to subscribe to Helix

Helix equipment is very easy to install and use! With the support of our technician during your assisted installation, you can quickly enjoy the Helix experience and take full control of all your connected devices.

The Helix universe offers you a wide range of possibilities, from having fun while discovering the breadth of your TV entertainment to managing all your devices with your ultra-smart, high-performance Wi-Fi network. With Helix, you get to enjoy the connected life that brings people together!

Already a Videotron customer?

Do you already have certain services like the Internet or illico with us?


Get connected as soon as you move in.

Are you a new customer? Call us now to schedule your assisted installation and get peace of mind.

Already a customer? Tell us your new address as soon as possible and plan the assisted installation of your services at your convenience.

We take care of everything to help you safely.