The Helix TV terminal and voice remote for IPTV that understands you

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The Helix TV terminal and its voice remote

Explore Helix TV’s multitude of innovative features with the Helix TV terminal and voice remote. Quickly access all your content in a single, intuitive interface with voice recognition technology and enjoy everything your TV has to offer.

The Helix TV terminal connects to the Helix Fi gateway. Both devices are required to benefit from the Helix TV service. The terminal and the gateway aren’t compatible with illico.

checkmark IPTV with voice command and integrated applications (Sports, Netflix, YouTube, XITE, Stingray, etc.)

checkmark Helix TV app

checkmark Up to five simultaneous viewings

checkmark Up to eight programs can be recorded at the same time with 100 hours of cloud DVR time included

checkmarkParental Control and Kids Zone, safe with kids’ content
 

CHOOSING YOUR TV AND INTERNET PLAN

Add a terminal to your plan

$8/month for 24 months
or $192 in a single payment, voice remote included*

Helix TV terminal technical specifications

Width: 13 cm
Height: 2.3 cm
Depth: 13 cm
 

Models: Arris AX061AEI and Technicolor TX061AEI
Weight: 0.25 kg 
Processor: Broadcom BCM7268 @ 14,000 DMIPS 
RAM: 2 GB LPDDR4 
Flash memory: 16 GB eMMC 
Connections: Ethernet, HDMI OUT, HDMI IN (not activated)
Power supply: 5VDC, 3A via USB-C adapter
 

HDMI output: HDMI compatible version 2.0 
HDMI Input: Not activated 
HDCP Protection: Requires a television that supports HDCP version 1.4
 

Buttons: WPS/Terminal Reset
Display: None 
Indicator:   1 white LED
External temperature sensor: Yes
Infrared sensor: Yes (front right side of terminal)
Local buffer memory enables you to rewind the linear content you are already tuned in to as far as 25 minutes, in both HD and 4k
 

Resolution: UHD 4K, 60 ips, HDR 10
Codecs: H.264/AVC, H.265/HEVC, VP9, VP8, MPEG-4, MPEG-2 (not activated)
 

Dolby Digital (AC3) 
Dolby Digital Plus 
Dolby AC4
L-PCM 
AAFC-LC 
 

Wi-Fi Dual band 802.11 a/b/g/n/ac 4x4 MiMo 
Zigbee, Thread
Bluetooth Low Energy 4.2 
Ethernet 10/100
Output HDMI 2.0
 

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1 Ethernet port
Connects the terminal to your home Internet network (optional).

2 Status LED HDMI TV port
Connects the terminal to an HDTV using an HDMI cable.

3 Power pack
Enables you to connect the terminal to a power outlet
 

Manufacturer: UEI 
Model: XR15 
RF Protocol: Zigbee RF4CE for two-way communication with the Helix TV terminal 
IR protocol: to control a television, home theatre, sound bar, etc. 
White backlighting activated by an accelerometer 
Integrated microphone and speaker 
Batteries: 2 AA batteries (alkaline recommended)
 

Helix voice remote

1 TV Input
Selects the available inputs on your television.

2 Light
Indicates the device’s status.

3 Power
Turns the television and Helix TV terminal on and turns the television off when the voice remote is paired. 

4 Vol + or -
Increases or decreases the volume of the television or audio device with which the voice remote is paired.

5 Mute
Enables or disables sound.

6 CH + or −
Enables you to change to the next or previous channel.

7 Rewind (<<)
Rewinds On Demand content and digital recordings.

8 Play/Pause
Starts and pauses direct TV, On Demand television and digital recordings.

9 Fast forward (>>)
Fast forwards On Demand content, digital recordings and direct TV content for eligible channels: if the fast forward feature is not available, an information window will appear.

10 Exit
Enables you to exit the Guide screen, On Demand television or digital recordings. When viewing pre-recorded content, press Exit to return to the current broadcast.

11 Record
Records the current broadcast.

12 PG Up & PG Down
Jumps several lines up or down in the Program Guide and menus.

13 Guide
Displays TV Listings. Press the Guide button a second time to filter the list according to the following categories: All Channels, Free To Me, Favourites, HD Channels, Movies, Sports, Kids and Trending.

14 HELIX
Displays the Helix main menu, which gives access to all features, including digital recording and On Demand television.

15 Middle button
Selects a highlighted item in an on-screen menu.

16 Navigation pad arrows
Enables you to navigate within the on-screen menus.
The right arrow scrolls through the Mini-Guide to display the name of the program being aired on the current channel. Press this button again to see the programming up to 14 days ahead.
The down arrow enables you to access on-screen viewing commands.

17 A (triangle)
Displays the Help menu.

18 B (square)
Displays accessibility settings.

19 C (circle)
Launches the Sports application and displays scores, even while you are viewing a program.

20 D (diamond)
Deletes a digital recording or several recordings in a file.

21 Back arrow
Returns to previous screen. While watching a program, press the back arrow to see the nine previous items viewed.

22 Microphone
Activates voice command.
To use voice command, hold down the Microphone button and speak.

23 i (Info)
Displays detailed information about the program.

24 Alphanumeric keypad
Enables you to go directly to a channel (e.g., 010 or 818) or use the predictive search function to search by key word, like the name of a channel or an actor (e.g., search “TVA” by pressing 8-8-2).
 

Helix TV also gets…

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Voice command

To control your terminal and browse through the interface and even within your live content. To easily search for the content you want to see and to find a wealth of information by asking your TV questions.

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Helix TV app

To watch your live channels, On Demand content, recordings and downloads on all your screens, at home or elsewhere. To stream all your content on your TV screen from your mobile phone without the need for a Helix TV terminal, using Chromecast technology.

Frequently asked questions about Helix TV terminal and voice remote

Start by choosing the right plan for you. You will then be guided to select the Helix equipment required.

If you are already a Helix TV customer and would like to add another terminal to your plan, login to My Account, go to the Services and Equipment section and add the additional terminal.

The Helix Starting Kit, which includes a Helix Fi gateway, a Helix TV terminal and a voice remote, covers the requirements for a TV. You can connect other TVs by adding a Helix TV terminal per TV or use the Helix TV app to stream your content on your screens without a terminal.

Yes. Quick and easy installation of Helix equipment by a technician is available free of charge. Soon you will also be able to set it up yourself in your own time and at your own convenience.

To get a new voice remote, log in to My Account, go to the Services and Equipment section and purchase the remote control.

No. There’s nothing to worry about! You have to be pressing on the voice remote’s Microphone button for it to pick up a voice command.

Helix TV and Internet plans

Conditions

Helix technology is available or exclusively available in some regions.
* Helix TV terminal
The Helix TV terminal can be purchased through a single payment of $192 or an instalment plan of $8/month for 24 months. Taxes not included. An extended product warranty for an additional 24-month period is also available for $36.
* Voice remote
An additional voice remote can be purchased through a single payment of $20. Taxes not included.