Popular See our top support articles Installing your Helix equipment: what to do before the technician’s visit . Learn how to Installing your Helix equipment: what to do before the technician’s visit In order for your installation appointment to go as smoothly as possible, here are a few things you can do in advance. Frequently asked questions I wasn't home when the technician came by. How to reschedule an appointment? Contact us as soon as possible at 1 877 512-0911 to schedule a new appointment. Have more questions? Ask the Community Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem. Contact us From your computer or mobile device, enjoy fast, real-time service! Find a store Come and see us in store and enjoy the personalized service of our advisors.