Change your login credentials

You can change the email address you have linked to the Customer Centre.

1. Under Your Account in the Account and Billing section, click Change Your Profile.
2. Your email address will be found in your communication preferences. Click Edit.

You can’t change your username. If you absolutely want to change it, you’ll have to delete your Customer Centre account and create a new one with the new username.

To make your life easier, you can switch your login credentials for your various Videotron accounts for a unique identifier, that is, a single username and password that allows you to access your online services (WebMail, Customer Centre).

Sign up for a unique identifier

1. Log into your Customer Centre.
2. Go to your profile.
3. Enable account linking.

Using a unique identifier is strongly recommended but not mandatory.

If you have a unique identifier for all your accounts, you can change the password in the Customer Centre.

To do so:

1. Go to Your Account.
2. Click on My Profile.
3. Click the Password tab.

If you do not have a unique identifier and want to change your email account password, go to your Customer Centre.

1. Under Your Videotron Services, click on Internet.
2. Go to the Email section.
3. Click Manage Your Videotron Email Accounts.
4. Click on Change Password.
5. Follow the steps that appear on your screen.

Sometimes it can be helpful for someone else to be authorized to manage your account and access your billing, for example. However, you shouldn’t share your password with anyone.

Fortunately, as the primary account holder, you can create up to five secondary users to give others access to certain services. You can also edit or delete these accounts as you see fit. Each secondary user has their own username and password to manage their profile and access their assigned online services.