One Customer Centre account per address
You may have Videotron services for a number of addresses, such as your main residence, your cottage or your home base in the city. If that's the case, each address is a different account, and thus has a different Customer Centre account.
Tips for managing multiple accounts effectively
Here are some tips to make it easier to manage your services in each Customer Centre account:
- Assign a descriptive name to each Customer Centre account: Home, EstrieChalet, MtlCondo, etc.
- Also choose easy-to-remember passwords for each account.
- Sign up for online billing to receive bill notifications and payment reminders for each account.
- Make sure you’ve got the right account number when paying online to avoid paying the wrong bill.
- Better yet, avoid any confusion by signing up for pre-authorized payment by credit card or bank withdrawal.