Getting started with the Helix app

iOS

1. Click on this link to get the Helix App from the App Store
2. Follow the instructions on your screen to complete the installation.
3. To sign in to the app, use the same ID name and password that you use for your Videotron Customer Centre account.

Android

1. Click on this link to get the Helix App from the Play Store.
2. Install the app by following the instructions on your screen.
3. To sign in to the app, use the same ID name and password that you use for your Videotron Customer Centre account.

You can now explore all the entertainment options that the Helix App has to offer!

A compatible iOS or Android device is required to use the Helix App. Here are the minimum requirements for each system.

Requirements for all devices

To use the Helix App, the following requirements must be met:

• You must be a Helix customer.
• The content you want to access must be on a channel that's included in your package.
• Your device must have an active Internet connection when the app is in use, via either a Wi-Fi network, or a 3G or 4G network.
• To stream in-home live TV, you must be connected to your home network.

Note: using a cellular network may incur data charges.

iOS

To use the Helix App with your Apple device, the following requirements must be met.

Compatible with the following mobile devices and cellphones:

• iPhone 5S and the latest models (optimized for iPhone 6 and iPhone 6+)
• iPad Air
• iPad Mini 2+
• iPad 5th generation and the latest models
• iPad Pro
• iPod Touch 6th generation

Your Apple device must be running iOS 11 or later. AirPlay is not compatible with the app.

Android

Any smartphone or tablet running Android 7+ or later is compatible with the app. Your device must be running this version of the Android operating system or later to download the Helix App from the Google Play Store or the Amazon Appstore.

To view Helix on a computer (PC or Mac), the latter must be compatible with the app. Here are the minimum requirements for each system.

PC

Hardware

• Intel Pentium 4 (3 GHz), AMD Athlon 3400 or faster processor
• 128 MB RAM
• 64 MB video card
• Operating Systems
• Windows 10 (Desktop mode)
• Windows 8 (Desktop mode)
• Windows 7
• Browsers
• Microsoft Edge 17 or later (Windows 10 only)
• Internet Explorer 11 or later
• Firefox 68 or later
• Google Chrome 75 or later
• Browser Plug-Ins and Settings
• Adobe Flash Player version 15.0.0.152 or later
• JavaScript enabled
• Cookies enabled

Macintosh

Hardware

• Intel Core Duo (1.83 GHz) or faster processor
• 256 MB RAM
• 64 MB video card
• Operating System
• OS X 10.14.3 or later
• Browsers
• Firefox 68 or later
• Google Chrome 75 or later
• Safari 11 or later
• Browser Plug-Ins and Settings
• Adobe Flash Player version 15.0.0.152 or later
• JavaScript enabled
• Cookies enabled

Requirements for all devices

Some general requirements must be met to stream content on Helix TV:

• You must be a Helix customer.
• The content you want to access must be on a channel that's included in your package.
• You must have a compatible cable modem or wireless gateway.
• Your computer must be connected to the Internet, either through your home Wi-Fi network or a 3G or 4G network, to view content that's available anywhere.

Accessing the Helix App

To access the Helix App from a computer, go to the website.

• Click Sign In and follow the instructions.