Support: Installation

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How to install your equipment with remote help?

In order to prevent the COVID-19 spread, one of our technicians is helping you with the installation of your Helix Internet TV or Helix Internet service providing remote assistance.


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Installing your Helix equipment: what to do before the technician’s visit

In order for your installation appointment to go as smoothly as possible, here are a few things you can do in advance:

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Frequently asked questions

During the installation, the technician sets up the equipment to ensure optimal performance and give you the best Helix experience possible. We don’t recommend changing anything after the installation.

Contact us as soon as possible to schedule a new appointment.