Support: Installation

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How to install your equipment yourself?

Helix equipment is very easy to install. See the steps to follow and watch the videos to self-install your Helix Fi gateway first.


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Installing your Helix equipment: what to do before the technician’s visit

In order for your installation appointment to go as smoothly as possible, here are a few things you can do in advance:

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Frequently asked questions

During the installation, the technician sets up the equipment to ensure optimal performance and give you the best Helix experience possible. We don’t recommend changing anything after the installation.

Contact us as soon as possible to schedule a new appointment.

Your Helix equipment will be delivered directly to your door.

See all the information about the delivery of your equipment for self installation.

During a connection appointment, the technician connects your home to the Videotron network and makes sure that the interior cabling is properly installed and functional, so that you can self-install your Helix equipment.

This appointment is necessary if your home has never been connected to the Videotron network or if the connection is too old and needs to be checked.

See how to prepare for the connection appointment

You need to reset your Helix TV terminal to its original settings if you bought it second-hand from someone who didn’t reset it.

See how to reset the Helix TV terminal