Support : Moving

Frequently asked questions

Contact us as soon as possible to schedule a new appointment.

Call Customer Service 30 to 45 days prior to your move date to notify us of the change and give us your new address. On moving day, bring all your equipment to your new home and make sure you’re there during our technician’s visit. Get more information to plan your move.

Transport all your equipment in their original packaging or safely: modem, gateway, router, terminal, decoder, remote, pods, amplifiers, etc. Schedule an appointment with a technician, who will assist you remotely while you set up your equipment yourself.

No. You don't have to be there, just make sure to bring your equipment to your new home. Our technician will disconnect the services at your previous residence.