Support : Parental Control

Get familiar with the Youth section and its Kids Zone

Mathieu Roy, a well-known host that breaks down the latest tech, explains the practical features of the Helix Youth section and its Kids Zone. Learn how to give your children access to a secure space featuring a wide range of free content.

Frequently asked questions

No. The Helix Parental Control feature only applies to Live TV, Pay-per-view and On Demand content, as well as Club illico content available through the Helix platform.

For Netflix, you can enable Parental Control through the account’s settings: https://www.netflix.com/pin

For YouTube, you can block inappropriate content through Settings → Restricted Mode.

You can also block access to each of these apps individually from the Helix Parental Control settings.

Contact Customer Service and we will gladly reset your Parental Control PIN