With the Helix TV cloud, watch your programs wherever you go
Helix’s cloud service allows you to watch your favourite TV shows from your mobile phone, tablet or computer. Once your recordings are downloaded, you can even watch them offline! With this kind of service, you’re now free to watch your recordings remotely, whether you’re in the metro, in a car or even deep in the woods.
Good to know
If you are outside of Canada, you will only be able to watch your recordings previously uploaded in Canada.
Watching a TV recording from the Helix TV cloud
To watch a recording on a mobile device connected to a Wi-Fi or LTE network, open the Helix TV app and select your desired content in the left-hand menu.
Connect to your Helix TV portal via a computer, then select a show from Recordings, in the Saved menu.
You can also delete a recording or modify the options directly from the portal or application.
Note that streaming and downloading use data, and that mobile data charges may apply.
How the “Recordings” section looks in the Helix TV menu
Where are my recordings?
The cloud revolutionizes how you use your content. Through the Helix TV cloud, you can access your recordings on any screen, whether big or small. You can watch your recordings on up to four digital terminals and five mobile devices simultaneously. With a screen for each person, the whole family will love it!
To access a recording, you first have to download the free Helix TV application on your mobile device (mobile phone or tablet). You can then access your recorded content in the “Recordings” menu and choose what you would like to watch.
Note that your recorded content will be temporarily inaccessible to the other Helix users in your home. It’s like taking out a library book. We recommend that you return what you borrowed.
Good to know
What if you missed the start of your favourite show? If your device is connected to your home Wi-Fi network, you can watch a show even while it’s being recorded.
How many shows can I record in the Helix TV cloud?
With the Helix cloud, you can store up to 10 shows on a single device. That’s enough to binge-watch the new season of your favourite series! Perfect for waiting rooms and public transport. But if you need more capacity to record all of your content, you can increase your recording capacity in your Helix account.
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Downloading content uses data, like when you stream recordings. Fees may apply, particularly if you go over your plan’s limit.
Go to “My Recordings” to see how much storage space is left on your Helix cloud.