What services of my Mobile plan can I manage with the Customer Centre?
The Customer Centre allows you to keep an overview of your account and change the service settings of your Mobile plan at your convenience. You can:
- Manage your account
- Change your profile
- Manage your communication preferences
- Manage your account users
- Check your appointments
- Track your call time and text messaging
- Monitor your Mobile data usage in real time
- Purchase Data Add-ons
Good to know
You can also download the User Centre + app to access your Customer Centre at any time, from any mobile device, with your usual usernames.
How to view my Mobile usage history?
The Customer Centre allows you to track your daily consumption of services and plans related to your mobile phone. Statements for the current usage period as well as for the two previous months can be consulted. This allows you to manage and control your consumption.
Can I access my bill in my Customer Centre?
You can easily and quickly access your online billing in the Customer Centre or in the User Centre + application and see your balance at a glance. From the Customer Centre you can:
- Manage your online billing
- View your balance
- Sign up for preauthorized payment
- View and download your previous invoices
- Quickly find billing information
Is it possible to manage my Voicemail in the Customer Centre?
Videotron Customer Centre also allows you to manage part of your mobile phone's Voicemail.
Reset your voicemail PIN
If you forget your Voicemail PIN, you can reset it directly in the Customer Centre. It's quick and easy, and it takes just a few steps.
Setup my Voicemail to Email feature
The Voicemail to Email feature lets you receive voicemail messages by email. When this option is activated, messages from your voicemail are forwarded to your email inbox as attachments in audio format (.wav). Simply open the attached file to listen to the message as if you were on the phone.
To use this service, you must subscribe to the Voicemail, to a Videotron cable or mobile Internet service (with key), and have a Videotron email address.