Wi-Fi Calling
Talk and text for free when you travel thanks to Wi-Fi Calling.
Communication options
Service availability
Take advantage of this offer
When you're travelling abroad, use a Wi-Fi network to connect with your loved ones back home.
Wi-Fi Calling lets you enjoy international calling and texting with no long-distance charges and without using an app.
Connect with your loved ones when you’re travelling, with no long-distance charges
Incoming and outgoing calls throughout Canada
Incoming and outgoing calls within a foreign country
Incoming calls anywhere in the world
Incoming and outgoing messages anywhere in the world
Wi‑Fi Calling terms of service
To use the service, you must:
- Own a device that's compatible with the Wi‑Fi Calling feature
- Have a VoLTE SIM card and the VoLTE option activated in your account. You can find this information in your Customer Center.
Compatibility with your device
The Wi-Fi Calling service is available on the following devices. You can check your device’s compatibility in your Customer Center.
Compatible devices:
- Apple : iPhone SE, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X, XR, XS et XS Max
- Huawei : Mate 20 Pro, P30 et P30 Pro
- Motorola : Moto G7 Play et Moto Z4
- Samsung : Galaxy A5 (2017), A8, A20, A50, A70, J3 Prime (2017), J3 Top (2018), Note 8, Note 9, S7, S7 Edge, S8, S8+, S9, S9+, S10, S10e et S10+
Activating Wi-Fi Calling on your device
Verify your device’s model
Go to the Videotron Support website and click on the “Wi-Fi Calling” section
Follow the steps
If you dial 9-1-1 over the Wi-Fi network, emergency services will not be able to determine your location. The response team will be dispatched to the address registered in your device, so it's important to ensure that this address is up to date.
It is preferable to make emergency calls using traditional cellular or telephone services, and to use Wi-Fi Calling only as a last resort.
Wi-Fi Calling and text messaging are included in your plan in the following cases
- All incoming calls, regardless of the country you’re visiting;
- Outgoing calls to Canada;
- Incoming and outgoing text (SMS), photo and video (MMS) messages (SMS), regardless of the country you’re visiting.
- Outgoing calls to someone in the same country as you (applicable in the following countries):
Albania, Anguilla, Antigua and Barbuda, Argentine Republic, Aruba, Australia, Austria, Bahamas, Bangladesh, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Cuba, Croatia, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakstan, Lao, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Moldova, Monaco, Montenegro, Montserrat, Morocco, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Saint-Martin, San Marino, Saudi Arabia, Serbia, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and, Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom of Great Britain and Northern Ireland, United States of America, United States Virgin Islands, Uruguay, Vatican City State, Vietnam
Long distance call fees apply in the following cases:
- Outgoing calls to someone in the same country as you (for countries not included in the above list);
- Outgoing calls to someone in a different country than you (other than Canada);
- Outgoing calls from Canada to one of the following countries:
Australia; Austria; Belgium; China; Denmark; France; Germany; Greece; Hong-Kong; Hungary; Ireland; Israel; Italy; Japan; Korea; Luxembourg; Malaysia; Mexico; Netherlands; New-Zealand; Norway; Poland; Portugal; Singapore; Spain; Sweden; Switzerland; Taiwan; Thailand; United Kingdom
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Calls to a mobile phone
$0.97 /minute
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Calls to a landline
$0.77 /minute
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Ascension (Island); Diego Garcia; Reunion (+ Mayotte); Saint Helena
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Calls to a mobile phone
$1.75 /minute
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Calls to a landline
$1.65 /minute
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South Africa; Angola; Botswana; Comores; Lesotho; Madagascar; Malawi; Maurice; Mozambique; Namibie; Swaziland; Zambie; Zimbabwe
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Calls to a mobile phone
1,63 $ /minute
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Calls to a landline
1,55 $ /minute
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Benin; Burkina Faso; Burundi; Cameroon; Cape Verde; Central African Republic; Chad; Congo; Congo, Democratic Rep.; Ivory Coast; Djibouti; Equatorial Guinea; Eritrea; Ethiopia; Gabonese Republic; Gambia; Ghana; Guinea; Guinea-Bissau; Kenya; Liberia; Mali; Niger; Nigeria; Rwanda; Sao Tome And Principe; Senegal; Seychelles; Sierra Leone; Somali Democratic Republic; Tanzania; Togolese Republic; Uganda
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Calls to a mobile phone
$1.64 /minute
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Calls to a landline
$1.62 /minute
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Algeria; Egypt; Libya; Mauritania; Morocco; South Sudan; Sudan; Tunisia
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Calls to a mobile phone
$1.13 /minute
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Calls to a landline
$1.12 /minute
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Canada (outside Québec); United States (including Alaska and Hawaii)
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Calls to a mobile phone or landline
$0.30/minutes
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Greenland; Saint Pierre And Miquelon
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Calls to a mobile phone
$1.05 /minute
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Calls to a landline
$1.05 /minute
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Belize; Costa Rica; El Salvador; Guatemala; Honduras; Nicaragua; Panama
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Calls to a mobile phone
$1.20 /minute
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Calls to a landline
$1.15 /minute
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Argentine Republic; Bolivia; Brazil; Chile; Colombia; Ecuador; Falkland Islands; French Guiana; Guyana; Paraguay; Peru; Suriname; Uruguay; Venezuela
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Calls to a mobile phone
$1.33 /minute
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Calls to a landline
$1.23 /minute
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Afghanistan; Bangladesh; Bhutan; Brunei Darussalam; Cambodia; Democratic People's Republic Of Korea; Democratic Republic Of Timor-Leste; India; Indonesia; Kazakhstan; Kyrgyz Republic; Lao; Macao; Maldives; Mongolia; Myanmar; Nepal; Pakistan; Philippines; Sri Lanka; Tajikistan; Turkmenistan; Uzbekistan; Vietnam
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Calls to a mobile phone
$1.71 /minute
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Calls to a landline
$1.71 /minute
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Anguilla; Antigua and Barbuda; Aruba; Bahamas; Barbados; Bermuda; British Virgin Islands; Cayman Islands; Cuba; Dominica; Dominican Republic; Grenada; Guadeloupe; Haiti; Jamaica; Martinique; Montserrat; Netherlands Antilles; Puerto Rico; Saint Kitts And Nevis; Saint Lucia; Saint Vincent And The Grenadines; Saint-Martin; Trinidad And Tobago; Turk And Caicos Islands; United States Virgin Islands
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Calls to a mobile phone
$0.96 /minute
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Calls to a landline
$0.90 /minute
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Antarctica
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Calls to a mobile phone
$6.80 /minute
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Calls to a landline
$6.80 /minute
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Abkhazia; Andorra; Czech Republic; Faroe Islands; Finland; Gibraltar; Iceland; Liechtenstein; Malta; Monaco; San Marino; Slovak Republic; Vatican City State
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Calls to a mobile phone
$1.18 /minute
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Calls to a landline
$0.98 /minute
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Albania; Armenia; Azerbaijani Republic; Belarus; Bosnia And Herzegovina; Bulgaria; Croatia; Cyprus; Estonia; Georgia; Latvia; Lithuania; Moldova; Montenegro; Romania; Russia; Serbia; Slovenia; The Former Yugoslav Republic Of Macedonia; Ukraine
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Calls to a mobile phone
$1.55 /minute
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Calls to a landline
$1.42 /minute
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Bahrain; Iran; Iraq; Jordan; Kuwait; Lebanon; Oman; Palestine; Qatar (State Of); Saudi Arabia; Syrian Arab Republic; Turkey; United Arab Emirates; Yemen
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Calls to a mobile phone
$1.64 /minute
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Calls to a landline
$1.62 /minute
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American Samoa; Cook Islands; Fiji; French Polynesia; Guam; Kiribati; Marshall Islands; Micronesia; Midway Island; Nauru; New Caledonia; Niue; Northern Mariana Islands; Palau; Papua New Guinea; Pitcairn; Samoa; Solomon Islands; Tokelau; Tonga; Tuvalu; Vanuatu
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Calls to a mobile phone
$2.54 /minute
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Calls to a landline
$2.46 /minute
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The service requires a Wi-Fi connection on a wired network to send the signal. The service therefore is not available on means of transportation (train, bus, airplane, boat, etc.).
