Wi-Fi Calling
Talk and text for free when you travel thanks to Wi-Fi Calling.
Communication options
Service availability
When you're travelling abroad, use a Wi-Fi network to connect with your loved ones back home.
Wi-Fi Calling lets you enjoy international calling and texting with no long-distance charges and without using an app.
Connect with your loved ones when you’re travelling, with no long-distance charges
Incoming and outgoing calls throughout Canada
Incoming and outgoing calls within a foreign country
Incoming calls anywhere in the world
Incoming and outgoing messages anywhere in the world
Wi‑Fi Calling terms of service
To use the service, you must:
- Own a device that's compatible with the Wi‑Fi Calling feature
- Have a VoLTE SIM card and the VoLTE option activated in your account. You can find this information in your Customer Center.
Compatibility with your device
Stay tuned. The Wi-Fi Calling service is in development and will be available soon on more compatible devices.
Compatible devices:
- iPhone 7
- iPhone 7+
- iPhone 8
- iPhone 8+
- iPhone X
- Samsung Galaxy S7
- Samsung Galaxy S7 Edge
- Samsung Galaxy S8
- Samsung Galaxy S8+
- Samsung Galaxy Note 8
Activating Wi-Fi Calling on your device
Verify your device’s model
Go to the Videotron Support website and click on the “Wi-Fi Calling” section
Follow the steps
If you dial 9-1-1 over the Wi-Fi network, emergency services will not be able to determine your location. The response team will be dispatched to the address registered in your device, so it's important to ensure that this address is up to date.
It is preferable to make emergency calls using traditional cellular or telephone services, and to use Wi-Fi Calling only as a last resort.
Wi-Fi Calling and text messaging are included in your plan in the following cases
- All incoming calls, regardless of the country you’re visiting;
- Outgoing calls to Canada;
- Incoming and outgoing text (SMS), photo and video (MMS) messages (SMS), regardless of the country you’re visiting.
- Outgoing calls to someone in the same country as you (applicable in the following countries):
Albany, Anguilla, Antigua and Barbuda, Argentina, Bangladesh, Barbados, Belgium, Bermuda, Bonaire, Brazil, British Virgin Islands, Cambodia, Cayman Islands, Chile, China, Columbia, Costa Rica, Croatia, Curacao, Czech Republic, Denmark, Dominica, Dominican Republic, Egypt, El Salvador, England, Equator, Estonia, Faeroe Islands, Fiji, Finland, France, French, Guyana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong-Kong Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Monaco, Montserrat, Morocco, Netherlands, New-Zealand, Nicaragua, Northern Ireland, Norway, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saba, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and Grenadine, Saint-Eustache, San Marino, Scotland, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Kingdom, United States (including Porto Rico, Hawaii, Alaska, Virgin Islands), Uruguay, Vatican, Wales
Long distance call fees apply in the following cases:
- Outgoing calls to someone in the same country as you (for countries not included in the above list);
- Outgoing calls to someone in a different country than you (other than Canada);
- Outgoing calls from Canada to one of the following countries:
Australia; Austria; Belgium; China; Denmark; France; Germany; Greece; Hong-Kong; Hungary; Ireland; Israel; Italy; Japan; Korea; Luxembourg; Malaysia; Mexico; Netherlands; New-Zealand; Norway; Poland; Portugal; Singapore; Spain; Sweden; Switzerland; Taiwan; Thailand; United Kingdom
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Calls to a mobile phone
$0.97 /minute
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Calls to a landline
$0.77 /minute
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Ascension (Island); Diego Garcia; Macao; Reunion (+ Mayotte); Saint Helena
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Calls to a mobile phone
$1.75 /minute
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Calls to a landline
$1.65 /minute
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South Africa; Angola; Botswana; Comores; Lesotho; Madagascar; Malawi; Maurice; Mozambique; Namibie; Swaziland; Zambie; Zimbabwe
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Calls to a mobile phone
1,63 $ /minute
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Calls to a landline
1,55 $ /minute
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Benin; Burkina Faso; Burundi; Cameroon; Cape Verde; Central African Republic; Chad; Congo; Congo, Democratic Rep.; Ivory Coast; Djibouti; Equatorial Guinea; Eritrea; Ethiopia; Gabonese Republic; Gambia; Ghana; Guinea; Guinea-Bissau; Kenya; Liberia; Mali; Niger; Nigeria; Rwanda; Sao Tome And Principe; Senegal; Seychelles; Sierra Leone; Somali Democratic Republic; Tanzania; Togolese Republic; Uganda
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Calls to a mobile phone
$1.64 /minute
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Calls to a landline
$1.62 /minute
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Algeria; Egypt; Libya; Mauritania; Morocco; South Sudan; Sudan; Tunisia
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Calls to a mobile phone
$1.13 /minute
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Calls to a landline
$1.12 /minute
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Canada (outside Québec); United States (including Alaska and Hawaii)
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Calls to a mobile phone or landline
$0.30/minutes
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Greenland; Saint Pierre And Miquelon
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Calls to a mobile phone
$1.05 /minute
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Calls to a landline
$1.05 /minute
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Belize; Costa Rica; El Salvador; Guatemala; Honduras; Nicaragua; Panama
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Calls to a mobile phone
$1.20 /minute
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Calls to a landline
$1.15 /minute
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Argentine Republic; Bolivia; Brazil; Chile; Colombia; Ecuador; Falkland Islands; French Guiana; Guyana; Paraguay; Peru; Suriname; Uruguay; Venezuela
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Calls to a mobile phone
$1.33 /minute
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Calls to a landline
$1.23 /minute
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Afghanistan; Bangladesh; Bhutan; Brunei Darussalam; Cambodia; Democratic People's Republic Of Korea; Democratic Republic Of Timor-Leste; India; Indonesia; Kazakhstan; Kyrgyz Republic; Lao; Maldives; Mongolia; Myanmar; Nepal; Pakistan; Philippines; Sri Lanka; Tajikistan; Turkmenistan; Uzbekistan; Vietnam
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Calls to a mobile phone
$1.71 /minute
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Calls to a landline
$1.71 /minute
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Anguilla; Antigua and Barbuda; Aruba; Bahamas; Barbados; Bermuda; British Virgin Islands; Cayman Islands; Cuba; Dominica; Dominican Republic; Grenada; Guadeloupe; Haiti; Jamaica; Martinique; Montserrat; Netherlands Antilles; Puerto Rico; Saint Kitts And Nevis; Saint Lucia; Saint Vincent And The Grenadines; Saint-Martin; Trinidad And Tobago; Turk And Caicos Islands; United States Virgin Islands
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Calls to a mobile phone
$0.96 /minute
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Calls to a landline
$0.90 /minute
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Antarctica
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Calls to a mobile phone
$6.80 /minute
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Calls to a landline
$6.80 /minute
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Abkhazia; Andorra; Czech Republic; Faroe Islands; Finland; Gibraltar; Iceland; Liechtenstein; Malta; Monaco; San Marino; Slovak Republic; Vatican City State
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Calls to a mobile phone
$1.18 /minute
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Calls to a landline
$0.98 /minute
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Albania; Armenia; Azerbaijani Republic; Belarus; Bosnia And Herzegovina; Bulgaria; Croatia; Cyprus; Estonia; Georgia; Latvia; Lithuania; Moldova; Montenegro; Romania; Russia; Serbia; Slovenia; The Former Yugoslav Republic Of Macedonia; Ukraine
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Calls to a mobile phone
$1.55 /minute
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Calls to a landline
$1.42 /minute
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Bahrain; Iran; Iraq; Jordan; Kuwait; Lebanon; Oman; Palestine; Qatar (State Of); Saudi Arabia; Syrian Arab Republic; Turkey; United Arab Emirates; Yemen
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Calls to a mobile phone
$1.64 /minute
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Calls to a landline
$1.62 /minute
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American Samoa; Cook Islands; Fiji; French Polynesia; Guam; Kiribati; Marshall Islands; Micronesia; Midway Island; Nauru; New Caledonia; Niue; Northern Mariana Islands; Palau; Papua New Guinea; Pitcairn; Samoa; Solomon Islands; Tokelau; Tonga; Tuvalu; Vanuatu
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Calls to a mobile phone
$2.54 /minute
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Calls to a landline
$2.46 /minute
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The service requires a Wi-Fi connection on a wired network to send the signal. The service therefore is not available on means of transportation (train, bus, airplane, boat, etc.).
