Wi-Fi Calling

Talk and text for free when you travel thanks to Wi-Fi Calling.

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Text and call over Wi-Fi network

When you're travelling abroad, use a Wi-Fi network to connect with your loved ones back home.

Wi-Fi Calling lets you enjoy international calling and texting with no long-distance charges and without using an app.

Connect with your loved ones when you’re travelling, with no long-distance charges

Incoming and outgoing calls throughout Canada

Make calls over a Wi-Fi network, all without using an app.

Incoming and outgoing calls within a foreign country

Call and text in more than 100 countries*, with no long distance charges.

Incoming calls anywhere in the world

Receive calls from your loved ones wherever you are in the world.

Incoming and outgoing messages anywhere in the world

Exchange photos, videos and text messages with your loved ones, from one part of the globe to the other.

Wi‑Fi Calling terms of service

To use the service, you must:

  • Own a device that's compatible with the Wi‑Fi Calling feature
  • Have a VoLTE SIM card and the VoLTE option activated in your account. You can find this information in your Customer Center.

Visit the Customer Centre

Compatibility with your device

Stay tuned. The Wi-Fi Calling service is in development and will be available soon on more compatible devices.

Compatible devices:

  • iPhone 7
  • iPhone 7+
  • iPhone 8
  • iPhone 8+
  • iPhone X
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S8
  • Samsung Galaxy S8+
  • Samsung Galaxy Note 8
     

Activating Wi-Fi Calling on your device

Here’s how to activate the service:

Verify your device’s model

Go to the Videotron Support website and click on the “Wi-Fi Calling” section

Follow the steps

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Emergency services

If you dial 9-1-1 over the Wi-Fi network, emergency services will not be able to determine your location. The response team will be dispatched to the address registered in your device, so it's important to ensure that this address is up to date.

It is preferable to make emergency calls using traditional cellular or telephone services, and to use Wi-Fi Calling only as a last resort.

WI-FI CALLING INCLUDED IN YOUR PLAN

Wi-Fi Calling and text messaging are included in your plan in the following cases

  • All incoming calls, regardless of the country you’re visiting; 
  • Outgoing calls to Canada; 
  • Incoming and outgoing text (SMS), photo and video (MMS) messages (SMS), regardless of the country you’re visiting. 
  • Outgoing calls to someone in the same country as you (applicable in the following countries): 

Albany, Anguilla, Antigua and Barbuda, Argentina, Bangladesh, Barbados, Belgium, Bermuda, Bonaire, Brazil, British Virgin Islands, Cambodia, Cayman Islands, Chile, China, Columbia, Costa Rica, Croatia, Curacao, Czech Republic, Denmark, Dominica, Dominican Republic, Egypt, El Salvador, England, Equator, Estonia, Faeroe Islands, Fiji, Finland, France, French, Guyana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong-Kong Hungary, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Malta, Martinique, Mexico, Monaco, Montserrat, Morocco, Netherlands, New-Zealand, Nicaragua, Northern Ireland, Norway, Panama, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saba, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and Grenadine, Saint-Eustache, San Marino, Scotland, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Kingdom, United States (including Porto Rico, Hawaii, Alaska, Virgin Islands), Uruguay, Vatican, Wales

PAY-PER-USE WI-FI CALLING

Long distance call fees apply in the following cases:

  • Outgoing calls to someone in the same country as you (for countries not included in the above list);
  • Outgoing calls to someone in a different country than you (other than Canada);
  • Outgoing calls from Canada to one of the following countries:

Australia; Austria; Belgium; China; Denmark; France; Germany; Greece; Hong-Kong; Hungary; Ireland; Israel; Italy; Japan; Korea; Luxembourg; Malaysia; Mexico; Netherlands; New-Zealand; Norway; Poland; Portugal; Singapore; Spain; Sweden; Switzerland; Taiwan; Thailand; United Kingdom

Calls to a mobile phone
$0.97 /minute
Calls to a landline
$0.77 /minute
AFRICA

Ascension (Island); Diego Garcia; Macao; Reunion (+ Mayotte); Saint Helena

Calls to a mobile phone
$1.75 /minute
Calls to a landline
$1.65 /minute
SOUTHERN AFRICA

South Africa; Angola; Botswana; Comores; Lesotho; Madagascar; Malawi; Maurice; Mozambique; Namibie; Swaziland; Zambie; Zimbabwe

Calls to a mobile phone
1,63 $ /minute
Calls to a landline
1,55 $ /minute
CENTRAL AFRICA

Benin; Burkina Faso; Burundi; Cameroon; Cape Verde; Central African Republic; Chad; Congo; Congo, Democratic Rep.; Ivory Coast; Djibouti; Equatorial Guinea; Eritrea; Ethiopia; Gabonese Republic; Gambia; Ghana; Guinea; Guinea-Bissau; Kenya; Liberia; Mali; Niger; Nigeria; Rwanda; Sao Tome And Principe; Senegal; Seychelles; Sierra Leone; Somali Democratic Republic; Tanzania; Togolese Republic; Uganda

Calls to a mobile phone
$1.64 /minute
Calls to a landline
$1.62 /minute
NORTHERN AFRICA

Algeria; Egypt; Libya; Mauritania; Morocco; South Sudan; Sudan; Tunisia

Calls to a mobile phone
$1.13 /minute
Calls to a landline
$1.12 /minute
NORTH AMERICA

Canada (outside Québec); United States (including Alaska and Hawaii)

Calls to a mobile phone or landline
$0.30/minutes
AMERICA (OTHER)

Greenland; Saint Pierre And Miquelon

Calls to a mobile phone
$1.05 /minute
Calls to a landline
$1.05 /minute
CENTRAL AMERICA

Belize; Costa Rica; El Salvador; Guatemala; Honduras; Nicaragua; Panama

Calls to a mobile phone
$1.20 /minute
Calls to a landline
$1.15 /minute
SOUTH AMERICA

Argentine Republic; Bolivia; Brazil; Chile; Colombia; Ecuador; Falkland Islands; French Guiana; Guyana; Paraguay; Peru; Suriname; Uruguay; Venezuela

Calls to a mobile phone
$1.33 /minute
Calls to a landline
$1.23 /minute
ASIA

Afghanistan; Bangladesh; Bhutan; Brunei Darussalam; Cambodia; Democratic People's Republic Of Korea; Democratic Republic Of Timor-Leste; India; Indonesia; Kazakhstan; Kyrgyz Republic; Lao; Maldives; Mongolia; Myanmar; Nepal; Pakistan; Philippines; Sri Lanka; Tajikistan; Turkmenistan; Uzbekistan; Vietnam

Calls to a mobile phone
$1.71 /minute
Calls to a landline
$1.71 /minute
CARIBBEAN

Anguilla; Antigua and Barbuda; Aruba; Bahamas; Barbados; Bermuda; British Virgin Islands; Cayman Islands; Cuba; Dominica; Dominican Republic; Grenada; Guadeloupe; Haiti; Jamaica; Martinique; Montserrat; Netherlands Antilles; Puerto Rico; Saint Kitts And Nevis; Saint Lucia; Saint Vincent And The Grenadines; Saint-Martin; Trinidad And Tobago; Turk And Caicos Islands; United States Virgin Islands

Calls to a mobile phone
$0.96 /minute
Calls to a landline
$0.90 /minute
RULED DESTINATION

Antarctica

Calls to a mobile phone
$6.80 /minute
Calls to a landline
$6.80 /minute
EUROPE

Abkhazia; Andorra; Czech Republic; Faroe Islands; Finland; Gibraltar; Iceland; Liechtenstein; Malta; Monaco; San Marino; Slovak Republic; Vatican City State

Calls to a mobile phone
$1.18 /minute
Calls to a landline
$0.98 /minute
EASTERN EUROPE

Albania; Armenia; Azerbaijani Republic; Belarus; Bosnia And Herzegovina; Bulgaria; Croatia; Cyprus; Estonia; Georgia; Latvia; Lithuania; Moldova; Montenegro; Romania; Russia; Serbia; Slovenia; The Former Yugoslav Republic Of Macedonia; Ukraine

Calls to a mobile phone
$1.55 /minute
Calls to a landline
$1.42 /minute
MIDDLE EAST

Bahrain; Iran; Iraq; Jordan; Kuwait; Lebanon; Oman; Palestine; Qatar (State Of); Saudi Arabia; Syrian Arab Republic; Turkey; United Arab Emirates; Yemen

Calls to a mobile phone
$1.64 /minute
Calls to a landline
$1.62 /minute
OCEANIA

American Samoa; Cook Islands; Fiji; French Polynesia; Guam; Kiribati; Marshall Islands; Micronesia; Midway Island; Nauru; New Caledonia; Niue; Northern Mariana Islands; Palau; Papua New Guinea; Pitcairn; Samoa; Solomon Islands; Tokelau; Tonga; Tuvalu; Vanuatu

Calls to a mobile phone
$2.54 /minute
Calls to a landline
$2.46 /minute
WI-FI CALLING ABOARD TRANSPORT

The service requires a Wi-Fi connection on a wired network to send the signal. The service therefore is not available on means of transportation (train, bus, airplane, boat, etc.).

Conditions
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