Moving day
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Change addresses in just a few seconds
How to change your address with us
Notify us.
Have your new postal code on hand and call our Customer Service department 30 to 45 days prior to your scheduled move.
Unplug everything.
Make sure to bring all your equipment with you to your new address.
Be there for your appointment.
Make sure to be there when our technician visits your new home.
Preparing for a visit from the technician.
The day the technician is scheduled to arrive, make sure to have everything that needs to be connected close by: TV, terminal, computer, modem, Wi-Fi router, home phone, as well as all necessary cables and wires.
Make sure your electrical junction box is accessible and verify any possible restrictions. To make sure you’ve thought of everything, consult our handy checklist.
Give them the second chance they deserve.
Take advantage of your move to recycle the small electronic devices you no longer use! Simply drop them off at any Videotron point of sale.
