Your Helix Fi gateway

The Helix Fi gateway is an all-in-one product that combines the functions of a modem and a router. It allows you to connect all your wireless devices to the Wi-Fi network at home.

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Front view

  1. WPS button (Wi-Fi Protected Setup)
    Enables to easily and securely connect devices to your protected Wi-Fi network without having to manually enter your network’s name and password.
  2. Status LED
    Indicator light that shows the gateway’s status. For more details on its colours, refer to the chart below.
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Back view

  1. Telephone cord inputs (2)
    Enable you to connect two telephones using a telephone cord (for Videotron Telephony customers only).
  2. Ethernet ports (2)
    Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable.
  3. Coaxial cable input
    Enables you to connect the gateway to a coaxial outlet.
  4. Power supply input
    Enables you to connect the gateway to a power outlet that isn’t connected to a dimmer or switch.
  5. Gateway restart button
    Enables you to restart the gateway by gently pushing in the tip of a pencil or small screwdriver.
     
support-helix-equipment-bottom-gateway-HelixFi-numbered

Bottom view

  1. Network Name (SSID)
    Wi-Fi network’s default name.
  2. Password
    Default password to connect to your Wi-Fi network for the first time.
  3. WPS PIN
    The device’s personal WPS identification number.
  4. SN
    Device’s serial number.
  5. CM MAC
    Gateway’s MAC address.
  6. MTA MAC
    MAC address for telephone services.
     
Dessus borne XB6

Status LED

Off

black dot

The device is powered off.

Orange (1 blink pattern per second)

orange dot black dot orange dot black dot  

Downstream synchronization.

Green (1 blink pattern per second)

green dot black dot green dot black dot

Upstream synchronization.

Alternating orange/green blinking

orange dot green dot orange dot green dot

Firmware update.

White (steady)

white dot

The device is powered on and functional.

Red (steady)

red dot

No Internet connectivity (synchronization blocked).

Blue (1 blink per second) for 2 minutes

blue dot black dot blue dot black dot

WPS mode.

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Technical specifications

Dimensions
Width: 13 cm
Height: 21 cm
Depth: 9 cm

Connections
2 Ethernet ports: 1 Gbps (WAN/LAN) and 1 Gbps (LAN)
1 port EWAN
2 ports RJ-11 / PacketCable (telephone)
1 coaxial input 1 Gbps
1 Separate 110 V power supply

Connectivity
Wi-Fi protocol: 802.11 g/n/ac (Wi-Fi 5) Certification: Wave 2-2016
5 GHz Wi-Fi antennas: 8 x 8
Up to 105 Wi-Fi devices supported by band: (30 out of 2.4 GHz / 75 out of 5 GHz)
Maximum data flow: 1 Gbps
Wi-Fi Security: WPA2
Docsis: D3.1
IoT antennas: Bluetooth and ZigBee 
Backward compatibility with non ac-enabled devices

Schema borne face

Front view

  1. WPS button (Wi-Fi Protected Setup)
    Enables to easily and securely connect devices to a protected Wi-Fi network without having to manually enter network’s name and password.
  2. Status LED
    Indicator light that shows the gateway’s status. For more details on its colours, refer to the chart below.
borne schema dos

Back view

  1. Telephone cord inputs (2)
    Enable you to connect two telephones using a telephone cord (for Videotron Telephony customers only).
  2. Ethernet ports (4)
    Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable.
  3. Coaxial cable input
    Enables you to connect the gateway to a coaxial outlet.
  4. Power supply input
    Enables you to connect the gateway to a power outlet that isn’t connected to a dimmer or switch.
  5. Gateway restart button
    Enables you to restart the gateway by gently pushing in the tip of a pencil or small screwdriver.
     
etiquette XB7

Bottom view

  1. Network Name (SSID)
    Wi-Fi network’s default name.
  2. Password
    Default password to connect to your Wi-Fi network for the first time.
  3. WPS PIN
    The device’s personal WPS identification number.
  4. SN
    Device’s serial number.
  5. CM MAC
    Gateway’s MAC address.
  6. MTA MAC
    MAC address for telephone services.
     
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Status LED

Off

black dot
The device is powered off.

Orange (1 blink pattern per second)

orange dot black dot orange dot black dot
Downstream synchronization.

Green (1 blink pattern per second)

green dot black dot green dot black dot

Upstream synchronization.

Alternating orange/green blinking

orange dot green dot orange dot green dot
Firmware update.

White (steady)

white dot
The device is powered on and functional.

Red (steady)

red dot
No Internet connectivity (synchronization blocked).


Blue (1 blink per second) for 2 minutes

blue dot black dot blue dot black dot
WPS mode.
 

image blanche

Technical specifications

Dimensions
Width: 10 cm
Height: 21 cm
Depth: 10 cm

Connections
4 Ethernet ports: 1 x 2.5 Gbps (WAN/LAN) and 3 x 1 Gbps (LAN)
1 port EWAN
2 ports RJ-11 / PacketCable (telephone)
1 coaxial input 1 Gbps
1 Separate 110 V power supply

Connectivity
Wi-Fi protocol: 802.11 g/n/ac/ax (Wi-Fi 6) Certification: 2019
5 GHz Wi-Fi antennas: 4 x 4
Up to Wi-Fi devices supported by band: 150 (75 out of 2.4 GHz / 75 out of 5 GHz)
Maximum data flow: 2.5 Gbps
Wi-Fi Security: WPA2/WPA3
Docsis: D3.1
IoT antennas: Bluetooth and ZigBee 
Backward compatibility with non ac/ax-enabled devices