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My Account

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My Account support

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Customer Centre

Track your usage, view and manage your billing and non-Helix services.

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Customer Centre support

Discover some useful options

Helix Parental Control

Enable Parental Control on your Wi-Fi network and TV to ensure safe and appropriate entertainment for younger children.

How to enable Helix Fi Parental Control

How to enable Helix TV Parental Control


Find out what accessibility options are available to you if you have physical or cognitive impairments, or hearing, vision, or speech impairments.

How to manage accessibility options

Are you a Videotron Business customer?

Consult the Business Support specialized for businesses and find help and solutions adapted to your needs and issues.