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Legal
Discover the legal information concerning the regulations, terms, and conditions surrounding our Internet, Television, Mobility, Helix, and Home Phone services.
Accessibility
Discover our telecommunications solutions adapted to people with visual, hearing, cognitive, or physical impairment, or with a language disorder.
Status of our services
Find out about major service disruptions, if any.
Helix Parental Control
Enable Parental Control on your Wi-Fi network and TV to ensure safe and appropriate entertainment for younger children.
Frequently asked questions about support
In order to continue to meet all your needs and offer you innovative products and an increasingly reliable, powerful network, we may need to adjust the rates of some services. See more details.
Do your services now seem too expensive? Take a few minutes to assess your needs.
I can’t log in or one of my devices won’t connect:
Connect a device to the Helix Wi-Fi
Connect a device to another Wi-Fi
I don’t have an Internet connection at home:
To do so, log in to the platform corresponding to your services:
My Account: Helix Internet, Helix TV, and Helix TV app
Customer Centre: Mobile, illico, Hybrid Fibre Internet, and Home Phone
Need help choosing and logging into the right platform? Check out our connection support tips.
If one of your channels is no longer offered by Videotron, you can easily replace it with another channel of your choice by following the same steps as for a channel change. Learn how to change your channels.
Have more questions?
Are you a Videotron Business customer?
Consult the Business Support specialized for businesses and find help and solutions adapted to your needs and issues.
1According to the CRTC Sales Practices Review - 2022 Secret Shopper Project Detailed Findings Report, dated March 23, 2022.