Find support for your Videotron services and products

Looking for information or a solution to a problem? Quickly find helpful information right here!

Explore support for our popular features

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Mobile and TV apps

Manage your services with ease and access your content anytime with our useful apps.

How to use Videotron’s apps

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Helix Fi Parental Control

Enable Parental Control on your Wi-Fi network and TV to ensure safe and appropriate entertainment for younger children.

How to enable Helix Fi Parental Control

How to enable Helix TV Parental Control

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Accessibility

Find out what accessibility options are available to you if you have physical or cognitive impairments, or hearing, vision, or speech impairments.

How to manage accessibility options

Log in to manage your services online

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My Account

To manage your Helix services, log in to My Account.  

Log in

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Customer Centre

To manage your Videotron services other than Helix, log in to the Customer Centre.

Log in

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How My Account works

As a Helix customer, learn more about navigating My Account and how to manage your billing, payments, and services. Find out all the details to better understand your agreement and invoice.

SEE MY ACCOUNT SUPPORT

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How the Customer Centre works

As a customer of services other than Helix, learn more about how to use the Customer Centre to manage your account, billing, and services, or to monitor your Internet usage. Find all the details you need to better understand your agreement and invoice.

SEE CUSTOMER CENTRE SUPPORT

Are you a Videotron Business customer?

Consult the Business Support specialized for businesses and find help and solutions adapted to your needs and issues.

Videotron support frequently asked questions

You can easily change your Helix plan online in My Account. In the Services and equipment section, click on Change my services and select a new Helix Internet or Helix TV plan, whichever applies to you.

See the complete process

Videotron’s invoices are composed of detailed sections to simplify your understanding.

Helix customer, read the article Understanding your Helix invoice.

Mobility, illico TV, Residential Internet, and Home Phone service customer, read the article Understanding your invoice.

You can pay your invoice by choosing the payment method that suits you best.

See the payment methods for your Helix invoice.

See the payment methods for Mobility, illico TV, Residential Internet, and Home Phone invoice.

The installation performed by a Videotron technician ensures that your equipment works optimally, so that you can enjoy the best possible experience. It is therefore not recommended to modify anything after the technician’s visit.