Your Helix Fi gateway

The Helix Fi gateway is an all-in-one product that combines the functions of a modem and a router. It allows you to connect all your wireless devices to the Wi-Fi network at home.

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Select your Helix Fi gateway

    The all-in-one gateway that allows you to connect all your devices.

    The new generation gateway that offers even more speed and reliability.

Helix Fi gateway

Schema borne face

Front view

  1. WPS button (Wi-Fi Protected Setup)
    Enables to easily and securely connect devices to your protected Wi-Fi network without having to manually enter your network’s name and password.
  2. Status LED
    Indicator light that shows the gateway’s status. For more details on its colours, refer to the chart below.
borne schema dos

Back view

  1. Telephone cord inputs (2) 
    Enable you to connect two telephones using a telephone cord (these inputs are not used for Videotron’s Home Phone service, which currently uses another technology). 

  2. Ethernet ports (2) 
    Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable.  

  3. Coaxial cable input
    Enables you to connect the gateway to a coaxial outlet.
  4. Power supply input
    Enables you to connect the gateway to a power outlet that isn’t connected to a dimmer or switch.
  5. Gateway restart button
    Enables you to reset the gateway to factory settings. See how to do it
     
support-helix-equipment-bottom-gateway-HelixFi-numbered

Bottom view

  1. Network Name (SSID)
    Wi-Fi network’s default name.
  2. Password
    Default password to connect to your Wi-Fi network for the first time.
  3. WPS PIN
    The device’s personal WPS identification number.
  4. SN
    Device’s serial number.
  5. CM MAC
    Gateway’s MAC address.
  6. MTA MAC
    MAC address for telephone services.
     
Dessus borne XB6

Status LED

Off

black dot

The device is powered off.

Orange (1 blink pattern per second)

orange dot black dot orange dot black dot  

Downstream synchronization.

Green (1 blink pattern per second)

green dot black dot green dot black dot

Upstream synchronization.

Alternating orange/green blinking

orange dot green dot orange dot green dot

Firmware update.

White (steady)

white dot

The device is powered on and functional.

Red (steady)

red dot

No Internet connectivity (synchronization blocked).

Blue (1 blink per second) for 2 minutes

blue dot black dot blue dot black dot

WPS mode.

image blanche

Technical specifications

Dimensions
Width: 13 cm
Height: 21 cm
Depth: 9 cm

Connections
2 Ethernet ports: 1 Gbps (WAN/LAN) and 1 Gbps (LAN)
1 port EWAN
2 ports RJ-11 / PacketCable (telephone)
1 coaxial input 1 Gbps
1 Separate 110 V power supply

Connectivity
Wi-Fi devices supported by band: 105 (30 out of 2.4 GHz / 75 out of 5 GHz)
Wi-Fi protocol: 802.11 g/n/ac (Wi-Fi 5) Certification: Wave 2-2016
5 GHz Wi-Fi antennas: 8 x 8
Maximum data flow: 1 Gbps
Wi-Fi Security: WPA2
Docsis: D3.1
IoT antennas: Bluetooth and ZigBee 
Backward compatibility with non ac-enabled devices

Helix Fi gateway 2

XB7 face numeroté

Front view

  1. Status LED
    Indicator light that shows the gateway’s status. For more details on its colours, refer to the chart below.
XB7 dos numeroté

Back view

  1. WPS (Wi-Fi Protected Setup) and restart button 
    Enable you to easily and securely connect devices to a protected Wi-Fi network without having to manually enter the network’s name and password and to reset the gateway to factory settings. See how to do it 
  2. Telephone cord inputs (2) 
    Enable you to connect two telephones using a telephone cord (these inputs are not used for Videotron’s Home Phone Service, which currently uses another technology). 
  3. Ethernet ports (4) 
    Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable.
  4. Power supply input 
    Enables you to connect the gateway to a power outlet that isn’t connected to a dimmer or switch. 
  5. Coaxial cable input
    Enables you to connect the gateway to a coaxial outlet.
etiquette XB7

Bottom view

  1. Network Name (SSID) 
    Wi-Fi network’s default name. 
  2. Password 
    Default password to connect to your Wi-Fi network for the first time. 
  3. SN 
    Device’s serial number. 
  4. CM MAC 
    Gateway’s MAC address. 
  5. MTA MAC 
    MAC address for telephone services. 
XB7 side

Status LED

Off

black dot
The device is powered off.

Orange (1 blink pattern per second)

orange dot black dot orange dot black dot
Downstream synchronization.

Green (1 blink pattern per second)

green dot black dot green dot black dot

Upstream synchronization.

Alternating orange/green blinking

orange dot green dot orange dot green dot
Firmware update.

White (steady)

white dot
The device is powered on and functional.

Red (steady)

red dot
No Internet connectivity (synchronization blocked).


Blue (1 blink per second) for 2 minutes

blue dot black dot blue dot black dot
WPS mode.
 

image blanche

Technical specifications

Dimensions
Width: 10 cm
Height: 21 cm
Depth: 10 cm

Connections
4 Ethernet ports: 1 x 2.5 Gbps (WAN/LAN) and 3 x 1 Gbps (LAN)
1 port EWAN
2 ports RJ-11 / PacketCable (telephone)
1 coaxial input 1 Gbps
1 Separate 110 V power supply

Connectivity
Wi-Fi protocol: 802.11 g/n/ac/ax (Wi-Fi 6) Certification: 2019
5 GHz Wi-Fi antennas: 4 x 4
Up to Wi-Fi devices supported by band: 150 (75 out of 2.4 GHz / 75 out of 5 GHz)
Maximum data flow: 2.5 Gbps
Wi-Fi Security: WPA2
Docsis: D3.1
IoT antennas: Bluetooth and ZigBee 
Backward compatibility with non ac/ax-enabled devices

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