Select your Helix Fi gateway
The all-in-one gateway that allows you to connect all your devices.
The new generation gateway that offers even more speed and reliability.
Helix Fi gateway

Front view
- WPS button (Wi-Fi Protected Setup)
Enables to easily and securely connect devices to your protected Wi-Fi network without having to manually enter your network’s name and password. - Status LED
Indicator light that shows the gateway’s status. For more details on its colours, refer to the chart below.

Back view
-
Telephone cord inputs (2)
Enable you to connect two telephones using a telephone cord (these inputs are not used for Videotron’s Home Phone service, which currently uses another technology). -
Ethernet ports (2)
Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable. - Coaxial cable input
Enables you to connect the gateway to a coaxial outlet. - Power supply input
Enables you to connect the gateway to a power outlet that isn’t connected to a dimmer or switch. - Gateway restart button
Enables you to reset the gateway to factory settings. See how to do it

Bottom view
- Network Name (SSID)
Wi-Fi network’s default name. - Password
Default password to connect to your Wi-Fi network for the first time. - WPS PIN
The device’s personal WPS identification number. - SN
Device’s serial number. - CM MAC
Gateway’s MAC address. - MTA MAC
MAC address for telephone services.

Status LED
Off
The device is powered off.
Orange (1 blink pattern per second)
Downstream synchronization.
Green (1 blink pattern per second)
Upstream synchronization.
Alternating orange/green blinking
Firmware update.
White (steady)
The device is powered on and functional.
Red (steady)
No Internet connectivity (synchronization blocked).
Blue (1 blink per second) for 2 minutes
WPS mode.

Technical specifications
Dimensions
Width: 13 cm
Height: 21 cm
Depth: 9 cm
Connections
2 Ethernet ports: 1 Gbps (WAN/LAN) and 1 Gbps (LAN)
1 port EWAN
2 ports RJ-11 / PacketCable (telephone)
1 coaxial input 1 Gbps
1 Separate 110 V power supply
Connectivity
Wi-Fi devices supported by band: 105 (30 out of 2.4 GHz / 75 out of 5 GHz)
Wi-Fi protocol: 802.11 g/n/ac (Wi-Fi 5) Certification: Wave 2-2016
5 GHz Wi-Fi antennas: 8 x 8
Maximum data flow: 1 Gbps
Wi-Fi Security: WPA2
Docsis: D3.1
IoT antennas: Bluetooth and ZigBee
Backward compatibility with non ac-enabled devices
Helix Fi gateway 2

Front view
- Status LED
Indicator light that shows the gateway’s status. For more details on its colours, refer to the chart below.

Back view
- WPS (Wi-Fi Protected Setup) and restart button
Enable you to easily and securely connect devices to a protected Wi-Fi network without having to manually enter the network’s name and password and to reset the gateway to factory settings. See how to do it - Telephone cord inputs (2)
Enable you to connect two telephones using a telephone cord (these inputs are not used for Videotron’s Home Phone Service, which currently uses another technology). - Ethernet ports (4)
Enable you to physically connect a device to the Internet, off the Wi-Fi network, using an Ethernet cable. - Power supply input
Enables you to connect the gateway to a power outlet that isn’t connected to a dimmer or switch. - Coaxial cable input
Enables you to connect the gateway to a coaxial outlet.

Bottom view
- Network Name (SSID)
Wi-Fi network’s default name. - Password
Default password to connect to your Wi-Fi network for the first time. - SN
Device’s serial number. - CM MAC
Gateway’s MAC address. - MTA MAC
MAC address for telephone services.

Status LED
Off
The device is powered off.
Orange (1 blink pattern per second)
Downstream synchronization.
Green (1 blink pattern per second)
Upstream synchronization.
Alternating orange/green blinking
Firmware update.
White (steady)
The device is powered on and functional.
Red (steady)
No Internet connectivity (synchronization blocked).
Blue (1 blink per second) for 2 minutes
WPS mode.

Technical specifications
Dimensions
Width: 10 cm
Height: 21 cm
Depth: 10 cm
Connections
4 Ethernet ports: 1 x 2.5 Gbps (WAN/LAN) and 3 x 1 Gbps (LAN)
1 port EWAN
2 ports RJ-11 / PacketCable (telephone)
1 coaxial input 1 Gbps
1 Separate 110 V power supply
Connectivity
Wi-Fi protocol: 802.11 g/n/ac/ax (Wi-Fi 6) Certification: 2019
5 GHz Wi-Fi antennas: 4 x 4
Up to Wi-Fi devices supported by band: 150 (75 out of 2.4 GHz / 75 out of 5 GHz)
Maximum data flow: 2.5 Gbps
Wi-Fi Security: WPA2
Docsis: D3.1
IoT antennas: Bluetooth and ZigBee
Backward compatibility with non ac/ax-enabled devices
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