Support for using the Netflix app on Helix TV

Your Helix TV entertainment platform features a wide selection of exciting content, including everything on Netflix. Now, you can easily and instantly access the hottest series, documentaries, and movies!

How to access the Netflix app

To launch the Netflix app on your TV, you can: 

• Use the voice command and say “Netflix” 
• Press the HELIX button on your remote and select Netflix from the App section in the menu, under Entertainment 

The Netflix home screen will appear with the words “You’re entering a third-party app” to let you know that this application is not a Videotron product. 

The Netflix content is integrated into the Helix catalogue. Selecting this content from the catalogue will therefore automatically launch the Netflix app. 

How to authenticate to Netflix

The first time you use the application on Helix TV, you must sign in to launch Netflix.

1. Launch the Netflix app.
2. On the Home screen, select Sign in.
3. Enter your Netflix subscription email address and password.
4. Select the desired profile.

If you’re having issues connecting to your Netflix account, or if you’ve forgotten the email address or password for your account, consult the Netflix help centre.

How to search for Netflix content

With the voice command 

You can search for specific content by naming the title of what you want to find followed by the app. For example, “Money Heist on Netflix”.

You can also do a general search by genre, actor, director or other. Netflix content related to your query will appear among the list of results. 

From the Netflix app

In the Netflix app menu, the magnifying glass icon allows you to search for specific content. Depending on the precision of the keywords you enter, several content will appear to best match your query. For example, if you enter a title that is not in the Netflix listings, other titles that are similar in genre, director or actors will be suggested. 

To find Netflix content to watch, you can also browse Netflix suggestions in the many categories offered. The more content you watch, the more the recommendations will be tailored to your tastes. 

Other Netflix features

The Netflix app on Helix TV offers all the features you’re used to and more:

• Profile creation
• Favourite content list by profile
• Multi-language captions and audio options
• Parental control
• Shuffle play
• Autoplay
• Multi-platform resume play
• Ultra HD 4K content
• Dolby Atmos-capable

Returning to Helix from Netflix

To leave the Netflix app, you can:

• Press Exit on your remote to return to the TV
• Press Guide or Helix on your remote to return to the Guide
   

Fixing issues with the Netflix app

If you are experiencing issues with the Netflix app on Helix TV, resetting the app or restarting the Helix TV terminal is usually all that is needed to correct the situation. 

Resetting the Netflix app

1. From the Netflix app menu, select Get Help. 
2. Select Reload Netflix.

Restarting the Helix TV terminal

There are three ways to restart your Helix TV terminal: with the voice command, from the device Settings, and with the power cord.  

See how to restart the Helix TV terminal

For more information on using Netflix, visit the Netflix Help Centre.