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Select a category to contact a specialist.
Contact us
Toll-free across Québec
Monday-Friday : 8 :00 am to 7 :00 pm
Saturday and Sunday: 9:00 am to 6:00 pm
Chat with a representative
With just one click, enjoy fast, real-time service.
Monday-Friday: 8:00 am to 7:00 pm
Saturday and Sunday: 9:00 am to 6:00 pm
For the hearing impaired (TTY)
Please use the chat to contact a Videotron representative.
Other numbers
From your Videotron Home Phone Line or Mobile Line:
611
Automated service:
1 866 380-2967
24/7
Find answers and solutions online
Choose your type of account:
- My Account for Helix services
- Customer Centre for Residential Internet, Television, Home Phone and Mobile services
All you need to do is enter your username and password in the corresponding fields on the login page.
Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps.
You can choose the Videotron Simplified Payment option when you purchase a new phone and subscribe to one of our Mobile plans with a 24-month agreement. The cost of your phone is then divided into 24 affordable monthly payments with no interest and no deposit. At the end of the 24 months, your phone is fully paid and only your Mobile plan appears on your invoice.
Shop now for the plan that meets all your needs and the phone of your dreams, and create your perfect combination with the Videotron Simplified Payment option.
Contact us
Toll-free across Québec
Monday-Friday :8:00 am to 7:00 pm
Saturday and Sunday: 9:00 am to 6:00 pm
Chat with a representative
With just one click, enjoy fast, real-time service.
Monday-Friday : 8 :00 am to 7 :00 pm
Saturday and Sunday: 9:00 am to 6:00 pm
For the hearing impaired (TTY)
Please use the chat to contact a Videotron representative.
Other numbers
From your Videotron Home Phone Line or Mobile Line:
611
Automated service:
1 866 380-2967
24/7
Choose your type of account:
- My Account for Helix services
- Customer Centre for Residential Internet, Television, Home Phone and Mobile services
All you need to do is enter your username and password in the corresponding fields on the login page.
Contact our Customer Service up to 90 days prior to your desired installation date to notify us of your change of address.
Before contacting us by chat or by phone, make sure you have all the information you need to provide.
You can use your mobile device while travelling. However, as soon as you leave the area covered by your plan (Québec, Canada, or Canada and the United States), roaming fees may apply.
There are several ways for you to avoid roaming fees:
- Activate the Daily Traveller Pass to use the services included in your plan in over 100 countries at a fixed daily rate.
- Use Wi-Fi Calling to make calls and send text messages using a Wi-Fi network, free of charge. This option is available in over 100 countries.
- If you’re taking an extended trip, check to see if your device allows you to use a local service provider’s network.
A number of countries are phasing out their 3G network. If your phone is not compatible with the newer VoLTE technology, you may not be able to make or receive calls. To be prepared in case of an emergency, check that the VoLTE feature is enabled on your device before leaving.
Here are some reasons why your invoice may have increased:
- You were benefitting from a special offer or discount for a specific period of time, but that period has ended, so you are now being charged the regular fees. If necessary, review your needs and modify your services in My Account.
- You have modified your services upwards, so you are now being charged for these additions.
- You have purchased new equipment, so the purchase cost, in one or more instalments, is added to your invoice.
- You used pay-per-use services, such as movie rentals or à la carte content, so these fees are added to your invoice.
More details on the possible variations of your current monthly payment.
Do your services now seem too expensive? Take a few minutes to assess your needs.
Residential Internet, Television, Home Phone, Mobile services:
Account and billing: viewing your balance
Residential Internet, Television, Home Phone, Mobile services:
Paying your invoice
Helix services:
Understanding your Helix invoice
Residential Internet, Television, Home Phone, Mobile services:
Helix services :
Understanding your first Helix invoice
Residential Internet, Television, Home Phone, Mobile services:
No. You will have to reactivate the mobile data usage fee limit yourself in your Customer Centre by following these steps:
- In the Mobile section, click on Mobile data usage fee limits.
- Check the boxes of the limits you wish to reactivate, and click on Save.
Get more tips about managing your mobile data usage.
Contact us
Toll-free across Quebec
24/7
Chat with a representative
With just one click, enjoy fast, real-time service.
Monday-Friday :7:00 am to midnight
Saturday and Sunday: 7:00 am to midnight
For the hearing impaired (TTY)
Please use the chat to contact a Videotron representative.
Other numbers
From your Videotron Home Phone Line or Mobile Line:
611
Automated service:
1 866 380-2967
24/7
Find answers and solutions online
Contact Videotron Customer Service to notify your move.
Find out how to organize the move of your devices.
Helix Internet service:
Residential Internet service:
You might be in an area where network coverage is low, or your device settings may be blocking network access. Check out our solutions in the event of an absent network.
A number of countries are phasing out their 3G network. If your phone is not compatible with the newer VoLTE technology, you may not be able to make or receive calls. To be prepared in case of an emergency, check that the VoLTE feature is enabled on your device before leaving.
No. You will have to reactivate the mobile data usage fee limit yourself in your Customer Centre by following these steps:
- In the Mobile section, click on Mobile data usage fee limits.
- Check the boxes of the limits you wish to reactivate, and click on Save.
Get more tips about managing your mobile data usage.
Helix services:
Log in to My Account: : Forgot password?
Residential Internet, Television, Home Phone, Mobile services:
Log in to Customer Centre: Forgotten username or password
Depending on the problem and the error code displayed, you may need to restart your terminal. Check out our error code descriptions and troubleshooting tips for your Helix TV terminal or illico terminal.
Helix equipment is very easy to install. See the steps to follow and watch the videos to self-install your Helix equipment.
illico TV:
Access the Business site
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You voted Videotron #1 for the clarity and simplicity of information provided.1 Obviously, we get you.
Need a quick answer or solution?
Visit our Support section to get information about your services and products or get help with the most common issues. For example, learn how to log in to your account, understand your invoice, change the TV channels in your plan, optimize your Internet connection, track your mobile data usage or enable security and parental control features.
Are you dissatisfied with the solutions proposed to solve your problem?
Find out how to obtain satisfaction or fill out our complaint form directly.
Have more questions?
1According to the CRTC Sales Practices Review - 2022 Secret Shopper Project Detailed Findings Report, dated March 23, 2022.