How do you set up Bridge Mode on the Helix Fi gateway or the New Generation Router (Zyxel)?

If you have specific network needs, you can create an additional Wi-Fi access point on your Helix Fi gateway or your New Generation Router (Zyxel).

Create a wireless access point by enabling Bridge Mode on the Helix Fi gateway

In Bridge Mode, your Helix Fi gateway’s built-in router is disabled. You must therefore connect all your equipment to your personal router.

  1. Connect the network cable to the router’s WAN port to one of the gateway’s LAN ports.
  2. Make sure you don’t plug anything into any of the gateway’s other LAN ports, as only the port your router is connected to will be functional after you enable Bridge Mode.
  3. In a web browser, type http://10.0.0.1 in the address bar and log in by entering admin as the username and password in the other field or use the password you have already chosen.
  4. Select Gateway and then At a Glance from the central menu.
  5. Enable the Bridge Mode button.
  6. Click OK to confirm. Your gateway will reboot.

Warning: You can’t enable Bridge Mode at the same time as the Ethernet WAN mode used via a wired partner network. It is also impossible to use the Bridge Mode if your Helix installation includes an optical unit that feeds your gateway via an Ethernet network cable.

Good to know

When using this network configuration, the Helix Fi gateway’s advanced features are disabled, the Helix Fi application is disabled, Wi-Fi pods are non-functional and our Technical Support team can only offer limited assistance for troubleshooting for gateway and Wi-Fi network issues.

Disable Bridge Mode on the Helix Fi gateway to remove a wireless access point

  1. In a web browser, type http://10.0.0.1 in the address bar and log in by entering admin as the username and password in the other field or use the password you have already chosen.
  2. Select Gateway and then At a Glance from the central menu.
  3. Disable the Bridge Mode button.
  4. Click OK to confirm. Your gateway will reboot.

If Bridge Mode remains enabled, you must reset the gateway to its factory-default settings.

  1. To do so, unplug all devices from the gateway’s LAN outlets.
  2. Gently insert the tip of a pencil or paper clip into the reset button at the back of the gateway and press down for 30 seconds, until the gateway’s indicator light turns off. Your gateway will restart.

Enable Access Point Mode on the Next Generation Router (Zyxel)

  1. Access http://192.168.0.1. 
  2. Enter the user name and password. 
  3. Click on Expert Mode. 
  4. Select the Maintenance icon on the left side of the page. 
  5. Go to the System Operator Mode section. 
  6. Check Access Point Mode. 
  7. Click on Apply. 

Good to know

In Access Point mode, the IP address is 192.168.0.2. Router features such as NAT, bandwidth management, remote management or firewall are not available in this mode.

Disable Access Point mode on the Next Generation Router (Zyxel)

  1. Access http://192.168.0.2. 
  2. Enter the user name and password. 
  3. Click on Expert Mode. 
  4. Select the Maintenance icon on the left side of the page. 
  5. Go to the System Operator Mode section. 
  6. Check Router Mode. 
  7. Click Apply. 

Need help restoring your Internet connection? Here’s how to troubleshoot your Wi-Fi.

Creating an access point (Helix) Disabling Bridge Mode (Helix Fi gateway) Enable Access Point Mode (Zyxel router) Disable Access Point Mode (Zyxel Router)

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