Learn how to set up your Wi-Fi network and connect your devices to it.
Learn how to manage your Internet network.
Learn how to easily resolve technical issues related to your Internet.
Frequently asked questions about Internet use
No. IPv6-only websites can be accessed with Helix equipment only, so only customers who subscribe to Helix have access to IPv6.
Wi-Fi 6 (802.11ax), a technology available on Helix Fi 2 gateway, brings many advantages, including better download capacity, increased capacities for more devices, as well as improved performance.
Compatible devices are marked with “ax” in their Wi-Fi settings, for example “Wi-Fi 802.11 a/b/g/n/ac/ax”.
Make sure to run the most recent updates to your computer’s network card drivers in order to establish their connection with the gateway’s Wi-Fi 6.
No, the Helix Fi Gateway is an all-in-one Internet modem and Wi-Fi router.