Introduction to Call Center
BroadSoft Business Call Center is a carrier-class communications management product fully integrated which provides an advanced Automatic Call Distribution capability.
Managing queued calls
Statistics and Reports
View real-time statistics
The Dashboard allows you to see Call Center Statics, including calls in queue and agent status in real-time.
BroadSoft Business Call Center provides reporting functions for supervisors to report on activity and performance of agents and call centers under their supervision.
Call Center provides reporting functions to agents. Reporting provides Call Center agents historical information about their call center performance which allows them to know their statistical performance as a call center agent. Agents can only generate reports about their own activity.