Please note that subscribing to a new Mobile plan enabling you to sign up for the Videotron Simplified Payment option will terminate your current plan and associated promotions and discounts.
The Simplified Payment option in the Customer Centre
Easily find your mobile phone balance.
- Log in to your Customer Centre.
- Under Your Videotron Services, in the Mobile section, click Device information.
- Your mobile phone balance is displayed with the number of months remaining and the date when your agreement ends.
The Simplified Payment option on my invoice
The Simplified Payment option appears on your invoice in the following sections:
Invoice summary
On the Simplified Payment option line, you can find the monthly payment amount for your mobile phone, taxes included.
Please note that your first invoice includes your first two billing cycles. The amount that appears on this invoice is the total of your first two monthly payments, taxes included.
Simplified Payment option
This section gives you the details of your mobile purchases and payments.
PURCHASES
Find the description and date of your device purchase(s). Each phone is assigned an initial price, a discount on the purchase (if applicable) and a subtotal of the phone’s price after the discount. The carryover balance shows the total cost of the device, taxes included.
If you have chosen the Take-back Credit for your device, the information concerning it is also found in this section.
PAYMENTS
For each phone, see the deduction of your monthly payments from the total number of payments to be made, the payment amounts (taxes included) and the balance owing.
Note that the first 23 payments are identical, and that the 24th is slightly smaller due to the fact that the first 23 payments were rounded to the nearest cent.
Good to know
If you terminate your contract before the end of the 24-month period, you will be required to pay your phone’s balance and the corresponding discount, if applicable.