Due to the Canada Post strike, the delivery of your invoices by mail may be delayed. However, you must ensure that payments to your account are made within the usual timeframe. We invite you to view your invoice online, available at all times in your customer center.
Invoices and Contract
Get information on how to view, understand, and pay invoices, and how to access to your contract.
Connection
Get help logging into your online accounts or access them directly.
Service management
Learn how to change your services and see all the things you can do online.
General changes
Learn how to make changes that affect all your services.
Pay-per-use fees
See the fees for certain Mobile and Home Phone services.
Frequently asked questions about Helix and other Videotron services
In order to continue to meet all your needs and offer you innovative products and an increasingly reliable, powerful network, we may need to adjust the rates of some services. See more details.
Do your services now seem too expensive? Take a few minutes to assess your needs.
If you have a Helix TV terminal and/or a Helix Fi gateway, you’re subscribed to Helix services. If you have a modem, a router, and/or a terminal or digital recorder, you’re subscribed to other Videotron services.
Yes. If you subscribe to Helix and other Videotron services, you will receive two invoices. One is for your Helix Internet and Helix TV services, and the other is for your other Videotron services, such as Mobility or Home Phone, for example.
Your account number is located in the upper right corner of your invoice, whether it is for Helix or other Videotron services.
Note that if you subscribe to Helix and other Videotron services, you have two different account numbers.
No. Since there are two invoices, you must make two separate payments. Helix services can be paid in My Account, and your other Videotron services can be paid in the Customer Centre.
Your invoice is sent monthly and provides a breakdown of the fees that are being applied for each of your services. Your contract is issued when you subscribe to Videotron services. It sets out each of the services you subscribe to, the rates, as well as the clauses that apply to the overall agreement.
To view your appointments, connect to the platform corresponding to your services:
- My Account: for Helix Internet, Helix TV, and Helix TV app services
- Customer Centre: for Mobile, illico TV, Hybrid Fibre Internet, and Home Phone services
Want to make an appointment? You can do so when you subscribe to Helix services online. Otherwise, contact us.
No, not at the moment. For quick access to My Account from a cell phone, please bookmark the login link or click on SIGN IN 
in the top right-hand corner.
