Your invoice has detailed sections making it easy to see the fees that are being applied for each of your services.
Good to know
If you are a Helix subscriber, you’ll receive one invoice for your Helix services and one for your other Videotron services. You have a different account number for each invoice.
Account number
You’ll need your account number to sign up to the Customer Centre and use our online services.
You can also use it to identify yourself when speaking to Customer Service or Technical Support.
Billing period
Refers to the period for which you are being billed.
Invoice details
This section may include, among other things, installation fees and associated credits, as well as equipment fees and applicable discounts.
You will see any additions, removals, or modifications made to your services during the billing period.
Starting from the day you make a change to a service, the former service will be credited for the unused period and the new service will be billed for the number of days left before the end of your billing period. You’ll therefore see a prorated adjustment of the total cost of the service.
Good to know
When you make a change to your selection of services throughout the course of a billing cycle, you will only pay for the period during which you have used the service.
When you add a service, you will be billed one month in advance. So, if you add a service halfway through your billing cycle, you will be billed for half the current monthly cost of the service and for the following month.
Example: Your invoice period runs from May 1 to May 31 and on May 16, you subscribe to Mobile Phone service for $60. Your next invoice will indicate an amount of $30 for the month of May (the period of May 16-30) and $60 for the month of June.
Pay-per-use services
This section contains the costs of pay-per-use services (costs incurred during the billing period), e.g., Video On Demand, on-demand TV or any usage not included in your plan.
Learn more about surcharges and irregular fees.
Did you just subscribe to one or more Videotron services? Learn more about your first invoice.
