Warning: If you are a Helix subscriber, you’ll receive one invoice for your Helix services and one for your other Videotron services. Each of these invoices are associated with a different account number and have their own payment due date.
Understanding your Helix invoice
Your invoice basics
Begin by identifying the following four items on your invoice.
- Account number: Located in the top right-hand side of your invoice, your account number allows you to pay your invoice and identify yourself when contacting our representatives.
- Invoice date: Also at the top right-hand side of the invoice is the invoice date, which is when the invoice was issued. This section includes any changes, purchases, overage fees, pay-per-use fees, and any other items that have been added since the previous invoice was issued.
- Invoice period: This is the period for which you are being invoiced. Since Videotron always invoices for the following month, it’s important to refer to the invoice period to understand your invoice.
- Due date of invoice/ Withdrawal date: This date is found in the invoice notification email, as well as at the bottom right corner of your invoice. It’s the same day each month and corresponds to the day on which the invoice balance is due, as well as the first day of the current invoicing month (the period for which your services are billed on this invoice).
Accessing your invoice online
Why does your balance seem higher than usual?
Is your invoice higher than usual or higher than you expected, and you can’t figure out why? There are many reasons that may explain the situation:
To continue to meet all your needs, and to offer innovative products and an ever more reliable and efficient network, Videotron sometimes adjusts the prices of its services. Customers are notified of this by email.
Do your services seem too expensive? Take a few minutes to assess your needs.
Is this your first invoice?
This section may include, among other things, installation fees and associated credits, as well as equipment fees and applicable discounts.
You will see any additions, removals, or modifications made to your services during the billing period.
Do you find your invoice too high? Take a few minutes to assess your needs.
Starting from the day you make a change to a service, the former service will be credited for the unused period and the new service will be billed for the number of days left before the end of your billing period. You’ll therefore see a prorated adjustment of the total cost of the service. This means you will only pay for the period during which you have used the services.
So, if you add a service halfway through your billing cycle, you will be billed for half the current monthly cost of the service and for the following month.
This section contains the costs of pay-per-use services (costs incurred during the billing period), e.g., Video On Demand, on-demand TV, or any usage not included in your plan.
Learn more about surcharges and irregular fees.
Frequently asked questions about invoice
This program is available when purchasing some mobile phones with the Simplified Payment option. It allows you to get a credit on your monthly payments when you return your device in good condition at the end of your 24-month agreement. More details