Your invoice has detailed sections making it easy to see the fees that are being applied for each of your services.
Good to know
If you are a Helix subscriber, you’ll receive one invoice for your Helix services and one for your other Videotron services. You have a different account number for each invoice.
Account number
You’ll need your account number to sign up to the Customer Centre and use our online services.
You can also use it to identify yourself when speaking to Customer Service or Technical Support.
Billing period
Refers to the period for which you are being billed.
Invoice details
This section may include, among other things, installation fees and associated credits, as well as equipment fees and applicable discounts.
You will see any additions, removals, or modifications made to your services during the billing period.
Do you find your invoice too high? Take a few minutes to assess your needs.
Starting from the day you make a change to a service, the former service will be credited for the unused period and the new service will be billed for the number of days left before the end of your billing period. You’ll therefore see a prorated adjustment of the total cost of the service.
What is the pro-rated invoice?
When you make a change to your selection of services throughout the course of a billing cycle, your monthly plan will be adjusted on a pro-rated basis for the number of days remaining until the next billing cycle It means you will only pay for the period during which you have used the services.
So, if you add a service halfway through your billing cycle, you will be billed for half the current monthly cost of the service and for the following month.
Example of adding a service within your billing cycle
Your invoice period runs from May 1 to May 31 and on May 16, you subscribe to Mobile Phone service for $60. Your next invoice will indicate an amount of $30 for the month of May (the period of May 16-30) and $60 for the month of June.
Example of adding a Data Add-on within your billing cycle:
Your billing date is on the 20th of each month and you add a $15 fixed Data Add-on of 500 MB on April 13. You will have 117 MB until April 19 and you will be billed $3.50 for 7 days of use (excluding overage fees if applicable and advance payment for the next month).
Still have questions? See other articles about your invoice.
Pay-per-use services
This section contains the costs of pay-per-use services (costs incurred during the billing period), e.g., Video On Demand, on-demand TV or any usage not included in your plan.
Learn more about surcharges and irregular fees.
Frequently asked questions about invoice
When you are subscribed to both Helix and other Videotron services, you receive two separate invoices: one for your Helix Internet and Helix TV services, and another for your other Videotron services, such as Mobility or Home Phone.
Learn how to manage your two invoices for Helix and your other services.
Did you just subscribe to one or more Videotron services? Learn more about your first invoice.
This is a payment option for your cell phone. With a 24-month plan, you get a new phone with no upfront payment and its cost is divided into 24 affordable monthly payments with no interest.
This program is available when purchasing some mobile phones with the Simplified Payment option. It allows you to get a credit on your monthly payments when you return your device in good condition at the end of your 24-month agreement. More details
