Don’t have the Helix TV app yet? Find out how to download it to your mobile devices or access it on a computer.
Depending on your subscription and location, the Helix TV app enables you to:
- View your entire content and channel lineup
- Watch content that has been recorded or is being recorded
- Watch your live TV channels
- Access various On Demand content
- Download your On Demand content and your recordings to watch offline.
- Use your tablet or smartphone to stream your content on your TV. See how to stream with Chromecast.
Important : Streaming live TV and downloading content uses mobile data when you’re not connected to a Wi-Fi network. Also, content can only be viewed in Canada.
Good to know
When you watch movies and series online with Helix TV, are you told that Google will no longer support Flash? No worries, you can still watch your content. Simply enable Flash in your Chrome 76 browser (or any more recent version).
Follow the instructions on the Google Chrome Help page.
Watching live TV
- Go to the Live TV section.
- To narrow down your search, select Filter and choose one or more of the filters available, such as Available Out of Home and HD Channels.
- If you already know what you are looking for, you can search for specific content:
• On mobile: Tap Search or the magnifying glass icon in the upper right corner to start a search.
• Online: type a content title, the name of a sports team or the name of a channel. The app will start searching for it automatically and narrow down the results as you type. - Choose a content to access its info page and then click on Watch to view it.
Good to know
As a Helix subscriber, when you use the Helix TV Web platform, the For You section is displayed by default when you log in and shows you the last channel you watched on your TV. Click on Watch to resume viewing.
Some content, programs and channels can only be watched at home or in Québec. If that’s the case, you’ll see a notification in the info page.
Programming your recordings
You can program a recording from anywhere in the world with the Helix TV app. However, viewing is only possible in Canada.
- Go to the Live TV section.
- Remove the Helix GO filter if it is active so that all the channels are displayed.
- Select the content to record and click on Record.
Set up the recording and click on Confirm.
Note that the Recording feature is included in all Helix TV plans and offered as an option in all Helix TV App plans. You can add the Recording feature or change your recording capacity in My Account. See how to do it.
Watching your recordings
- Depending on your device, select Saved or My library.
- Go to the section of your choice:
• Recordings enables you to watch your recordings. Recordings can be displayed as a list or a picture gallery, as you prefer.
• Scheduled allows you to browse and manage your scheduled recordings.
Good to know
Downloading your recordings
Important : You can’t download recordings when using the Web app.
Download your recordings directly to your mobile device to watch them offline.
- Depending on your device, select Saved or My library.
- Go to the Recordings section.
- Choose a content and tap Download.
- When the download is complete, you’ll be able to watch the recording without using data.
As an illico TV subscriber, please note that you cannot program, watch or download recordings with the Helix TV app.
Checking in downloaded content
Content that has been downloaded to a device will not be available on your Helix TV terminal or on other devices synced to your Helix system. You’ll have to check in the content by following these steps:
- Depending on your device, select Saved or My library.
- Go to the Downloads section.
- Tap the download you want to check in.
- Tap Return to return your device’s content and then Yes to confirm.
- Once checked in, the content will once again be available on the other devices.
Watching On Demand content
Paid content is not available on the Helix TV app, unless it has been previously purchased on a Helix TV terminal. Content purchased on an illico terminal is therefore not accessible at all.
- Go to the Browse section to access the shows and movies that you can view at home and the TV GO content that you can view outside your home.
- You can browse the content by type (shows, movies, channels, kids’ content) or other filter if needed (TV GO, HD Channels, Closed Captioning, Secondary Audio Program, Video Description, Available to Download).
Accessing paid content
To remotely access On Demand content you have already purchased, select Purchases or Rented from the main menu of the Helix TV app, under the Saved or My library tab.
Configuring Parental Control
With the Helix TV app, you can access Parental Control settings to manage the content that various devices can access.
To enable it:
- With an Android mobile device, tap the
icon at the bottom of the menu. With an iOS mobile device, tap the 
icon in the upper left corner. - Tap Parental Control.
- Enable it and create a PIN.
- You can then configure various restrictions in the same menu.
To disable this option, you’ll have to re-enter your PIN. You can quickly reset all locked content by tapping Reset Parental Control at the bottom of the menu.
