How to use Helix TV app features

Depending on your subscription and location, the Helix TV app enables you to:

• View your entire content and channel lineup
• Watch content that has been recorded or is being recorded
• Watch your live TV channels
• Access various On Demand content
• Download your On Demand content and your recordings to watch offline.
• Use your tablet or smartphone to stream your content on your TV. See how to stream with Chromecast.
   

On mobile

1. To display the TV Listings, tap the top left three-line menu, go to the Live TV section and select All Channels.
2. To narrow down your search, select Filter and choose one or more of the filters available, such as Available Out of Home and HD Channels.
3. To search a specific content, tap the magnifying glass icon in the upper right corner to start a search. The app will start searching automatically and narrow down the results as you type.
4. Choose a content to access its info page and then click on Watch to view it.

Online

1. To display the TV Listings, go to the Live TV section, then select All Channels.
2. To narrow down your search, select Filters and choose one or more of the filters available, such as Available Out of Home and High Definition. Select APPLY to confirm.
3. To search a specific content, tap Search in the upper right corner. The app will start searching automatically and narrow down the results as you type.
4. Choose a content to access its info page and then click on Watch to view it.

You can program a recording from anywhere in the world with the Helix TV app. However, viewing is only possible in Canada.

1. To display the TV Listings, go to the Live TV section and select All Channels.
2. Remove the Helix GO filter if it is active so that all the channels are displayed.
3. Select the content to record and click on Record.
4. Set up the recording and click on Confirm.

1. Depending on your device, select Saved or My library.
2. Go to the section of your choice:
   • Recordings enables you to watch your recordings. Recordings can be displayed as a list or a picture gallery, as you prefer.
   • Scheduled allows you to browse and manage your scheduled recordings.

Browse your recordings and easily delete unwanted content from the Helix TV app, on mobile or online.

On mobile

1. Depending on your device, go to Saved or My library, then Recordings.
2. Tap a content.
3. Tap Recording Options, then Delete Recording.
4. From the list of episodes of a given series, press More and then Delete Recordings to delete all episodes.

Online

1. Go to Saved, then Recordings.
2. Hover over a content and delete it by taping the symbol on the right.
3. Delete multiple episodes from a same series by going to the list of recorded episodes and clicking on Edit at the top right.

You can recover a deleted recording by clicking on Deleted Recordings at the bottom of the list of recorded content.

Download your recordings directly to your mobile device to watch them offline.

1. Depending on your device, select Saved or My library.
2. Go to the Recordings section.
3. Choose a content and tap Download.
4. When the download is complete, you’ll be able to watch the recording without using data.

Content that has been downloaded to a device will not be available on your Helix TV terminal or on other devices synced to your Helix system. You’ll have to check in the content by following these steps:

1. Depending on your device, select Saved or My library.
2. Go to the Downloads section.
3. Tap the download you want to check in.
4. Tap Return to return your device’s content and then Yes to confirm.
5. Once checked in, the content will once again be available on the other devices.

1. Go to the Browse section to access the shows and movies that you can view at home and the TV GO content that you can view outside your home.
2. You can browse the content by type (shows, movies, channels, kids’ content) or other filter if needed (TV GO, HD Channels, Closed Captioning, Secondary Audio Program, Video Description, Available to Download).

Accessing paid content

To remotely access On Demand content you have already purchased, select Purchases or Rented from the main menu of the Helix TV app, under the Saved or My library tab.

With the Helix TV app, you can access Parental Control settings to manage the content that various devices can access.

To enable it:

1. With an Android mobile device, tap the  icon at the bottom of the menu. With an iOS mobile device, tap the  icon in the upper left corner.
2. Tap Parental Control.
3. Enable it and create a PIN.
4. You can then configure various restrictions in the same menu.

To disable this option, you’ll have to re-enter your PIN. You can quickly reset all locked content by tapping Reset Parental Control at the bottom of the menu.

How to troubleshoot Helix TV app