Helix TV app: watch TV on all your screens

All content included in your subscription should be available when you’re at home. If any content is missing, verify that:

• You’re connected to your home Wi-Fi network.
• You’re subscribed to the channel you want to watch.

• Only Helix GO content is available.
• The content you want to watch must be on a channel that's included in your plan.
• Some live content may not be available outside Québec.

• The content you want to watch must be on a channel that's included in your plan.
• Recordings are not available in the app.
• Club illico content is available in the Club illico app. Learn more.

• Only Helix GO content is available.
• The content you want to watch must be on a channel that's included in your plan.
• Recordings are not available in the app.
• Club illico content is available in the Club illico app. Learn more.
• Some live content may not be available outside Québec.

• Devices: iPhone 5s or later, iPad 5^th generation or later, iPad Mini 2 or later, iPad Air, iPad Pro, iPod Touch 6^th generation or later.
• Operating System: iOS/iPadOS 13 or later

• Devices: Android devices or Amazon Fire tablets
• Operating System: Android 7.0 or later

• Hardware: Intel Pentium 4 (3 GHz), AMD Athlon 3400 or faster processor; 128 MB RAM; 64 MB video card
• Operating System: Windows 10 (Desktop mode), Windows 8 (Desktop mode)
• Browsers: One of the last two major versions of one of Google Chrome, Firefox, or Microsoft Edge

• Hardware: Intel Core Duo (1.83 GHz) or faster processor; 256 MB RAM; 64 MB video card
• Operating System: OS X 10.14.4 or later
• Browsers: One of the last two major versions of one of Safari, Google Chrome, Microsoft Edge, or Firefox

• Devices: Fire tablet, Fire TV Stick, Fire TV Cube 
• Operating System: ​Fire OS 6 or Android 7.0 or later 
• Other devices or products (TV, vehicle, etc.): It’s not guaranteed that the app will work with these devices. Not compatible with the app in the 2022 Jeep Wagoneer and Kindle reading tablets

• Devices: Apple TV device 4th gen or later 
• Operating System: tvOS 15 or later

At home 
When connected to your home Wi-Fi network, you have access to the following on the Helix TV app: 

• Live channels included in your plan 
• Free On Demand content
• Paid On Demand content, as long as it’s ordered through your Helix TV terminal (Helix TV plans only) 
• Completed recordings or those in progress* 
• Scheduling of new recordings* 
• Downloading content 
• Watching downloaded content 

Outside your home (within Canada) 
When your device is connected to a mobile Internet network or a Wi-Fi network other than your own, you have access to the following: 

• Helix GO content (live or On Demand) 
• Completed recordings* 
• Scheduling of new recordings* 
• Downloading content 
• Watching downloaded content 

While travelling internationally 
When you’re outside Canada, you can watch content on the Helix TV app if the following conditions are met: 

• The content was downloaded in Canada, before you left. 
• While watching, your device must be in airplane mode, without Wi-Fi or Internet access. 

*TV App plans do not include the recording feature by default. To take advantage of this feature, add a recording hours add-on to your plan in My Account.

At home 
When connected to your home Wi-Fi network, you have access to the following on the Helix TV app: 

• Live channels included in your plan 
• Free On Demand content 
• Downloading content 
• Watching downloaded content 

Outside your home (within Canada) 
When your device is connected to a mobile Internet network or a Wi-Fi network other than your own, you have access to the following: 

• Helix GO content (live or On Demand) 
• Downloading content
• Watching downloaded content 

While travelling internationally 
When you’re outside Canada, you can watch content on the Helix TV app if the following conditions are met: 

• The content was downloaded in Canada, before you left. 
• While watching, your device must be in airplane mode, without Wi-Fi or Internet access. 

If you’re subscribed to an illico TV plan, you cannot schedule or watch recordings with the Helix TV app. You also cannot resume watching content ordered on an illico terminal.

Yes. You can use the Helix TV app on up to five devices simultaneously.

Yes, if you subscribe to Helix TV or the Helix TV App service with the Recording option, you can record up to 8 shows at the same time, and the number of hours of storage depends on your plan.

No. The viewing of online or downloaded content with the Helix TV app is limited to the Canada territory.

We work with each content provider to offer as many viewing options as possible. The rights to our websites and television content delivery applications vary by network and may include all or part of the programming for our customers when they are away from home.

Yes. You can download up to 15 units of content (depending on device capacity) on five different devices.

When you’re connected to your Wi-Fi network at home
Helix Internet accesses are unlimited, so data consumed by the Helix TV app has no impact on your billing.

When you’re connected to a Wi-Fi network other than yours or to a mobile network
Data is used up by the Helix TV app, as well as if you use a website or another app to view entertainment content such as Netflix or YouTube. Your usage may therefore result in data charges.

With the Helix TV App and Helix TV: illico+ content is available in the Browse section of the Helix TV app.

With illico or other types of subscriptions: See how to access content depending on your subscription.

If you are an illico TV subscriber, you cannot use these features with the Helix TV app.

If you are a Helix TV App service subscriber, you must add the Recording feature as an option to your plan.

If you are a Helix TV subscriber, consult our Helix TV app troubleshooting solutions.

Only free On Demand content and paid content previously rented on your Helix TV terminal (whose rental period has not ended) are available on the Helix TV app.

You can’t rent a movie or order any pay per view content (like boxing matches or other sports events) with the Helix TV app. You can only order pay per view content on a Helix TV terminal with a Helix TV plan.