How the Videotron email address works Learn how to set up and use your Videotron email address. Setting up your Videotron email address . What are POP and IMAP protocols . How to use Videotron WebMail. Troubleshooting Learn how to troubleshoot issues with your email address. Password forgotten . Problem sending and receiving emails . Spam (phishing) . Have more questions? Ask the Community Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem. Contact us From your computer or mobile device, enjoy fast, real-time service! Find a store Come and see us in one of our 130 stores and enjoy a unique and safe customer experience.