Phishing and unwanted emails and text messages

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Recognizing fraudulent communications

Protecting yourself

Reporting a message

Understanding phishing

Phishing is an email or text fraud technique used to get personal information or money. These messages are harmless as long as you do not interact with them.

Phishing can also be done by phone. Learn more about unwanted calls.

Recognizing fraudulent communications

Here are some clues pointing to attempted fraud:

Certain organizations, such as banks, police services, or government organizations, never request personal information by email or text.

• A company contacts you unsolicited
• You are asked for personal information
• The terms used are alarmist and urge you to act quickly, such as “Important message,” “Urgent,” “Alert,” etc.
• The situation addressed in the communication seems strange or silly
• The message contains spelling errors
• The link or email address looks suspicious

Discover common examples of phone or SMS frauds.

Recognizing authentic communications from Videotron

Fraudsters may attempt to send false communications on behalf of Videotron. Here’s how to recognize authentic communications from us:

• Text messages from Videotron are identified with the number 445120, and not with a phone number
• Our email addresses always contain @videotron.com or Avis@videotron.com
• If our communications include links, they begin with https://videotron.com/ or liens.communications-videotron.com or https://go.videotron.com/
• When you receive a text message from Videotron, the requested action can be completed without having to click on a link, simply by navigating the Videotron site.

What to do if you notice a fraud attempt

• Do not respond
• Avoid opening attachments or clicking on links
• Mark the message as spam
• Delete the message

Protecting yourself from unwanted or fraudulent communications

• Be cautious when sharing your email address or phone number on promotional or contest websites especially if they seem unreliable.
• Do not share personal information without verifying the source of the communication
• Always check the reliability of the company’s site before completing online transactions
• Report and delete communications that appear fraudulent
• Update your software, including Adobe Flash Player, Adobe Reader, your antivirus, and your operating system
• Block numbers sending unwanted text messages, if necessary

If you think you’ve received an SMS scam, transfer the suspicious message to 7726 (SPAM) so we can start an investigation. This service is free and does not affect your mobile plan.

Important : We will process the collected data confidentially so that we may adjust our filters for the benefit of the entire community. You will thereby be contributing to the collective effort to combat SMS scamming.

To report a suspicious SMS, follow the steps according to your device model.

Reporting spam

If you receive spam, notify us by sending it, as an attachment, to rapport-polluriel@videotron.ca.

If you use Videotron’s email and messaging service, a “Spam” button in the inbox allows you to report spam.

Explore our Digital Security Hub