Already subscribed to Helix? Learn how to use Parental Control with Helix TV.
What’s Parental Control?
Parental Control allows you to configure the use of your TV, in particular by:
- Setting a schedule for when TV can be used
- Locking specific content
- Setting PINs to prevent the purchase of On Demand content
Good to know
Enabling and disabling Parental Control
On illico TV New Generation
Warning: This operation requires you to enter your Admin PIN. If you don’t have a PIN, a window will pop up asking you to create one.
- Press the yellow triangle A button on your remote to display the Settings and applications menu.
- Select Settings, then Controls and limits. Enter your PIN in the window that appears on the screen.
- Select Modify controls and limits to enable or disable Parental Control and identify content that should be filtered (8+, 13+, 16+, 18+). You can also choose to only hide adult content (pornographic material).
Controls and limits must first be activated before you can modify Parental Control.
You can also enable or disable Parental Control by pressing the green diamond D button in the Program Guide.
- Press the Settings button on your remote.
- Go to the option Turn ON Parental Control.
- Press the Select button.
When Parental Control is activated (padlock closed), the option is called Turn OFF Parental Control.
Change Admin PIN
Warning: If you’ve forgotten your Admin PIN, you won’t be able to change it from your terminal. Contact Technical Support to reset your password.
On illico TV New Generation
The Admin PIN allows you to order illico content, modify your services and access Parental Control options. Here’s how to change it:
- Press the yellow triangle A button on your remote to display the Settings and applications menu.
- Select Settings, then Controls and limits.
- Enter your PIN in the window that appears on the screen, then select Modify your Admin PIN.
- Enter your current PIN, then choose a new PIN.
- Confirm your PIN, then select OK.
- Press the Settings button twice on your remote to access the General Settings menu.
- Go to the option Block: PIN.
- Press Select a second time when the Change option is highlighted.
- Enter your current PIN (if you’ve never changed it, the default PIN is 0000).
- Enter your new PIN. Enter it a second time to confirm your choice.
Change Order PIN
On illico TV New Generation
The Order PIN is a second PIN that can be shared with your family members. This allows them to order content while you keep your Admin PIN confidential.
- Press the yellow triangle A button on your remote to display the Settings and applications menu.
- Select Settings, then Controls and limits.
- Enter your PIN in the window that appears on the screen, then select Modify Order PIN.
- Enter a new PIN, confirm it, and select OK.
A PIN is required to order a Video On Demand movie or show. The default PIN on all terminals is 0000. It is important to personalize this PIN as soon as possible to ensure you have complete control over any orders made from your terminal. To change your purchase PIN:
- Press the Settings button twice on your remote to access the General Settings menu.
- Using the arrows, select the Purchase: PIN option on the screen, then press Select.
- Press Select a second time when the Change option is highlighted.
- Enter your current PIN (if you’ve never changed it, the default PIN should still be 0000).
- Next, enter your new PIN. Enter it a second time to confirm your choice.
Blocking access to certain channels from the main menu
On illico TV New Generation
- Press the yellow triangle A button on your remote to display the Settings and applications menu.
- Select Settings, then Controls and limits.
- Enter your PIN in the window that appears on the screen.
- Select Modify controls and limits, then Blocked channels.
- Select the channels you want to block from the column on the left.
Controls and limits must first be activated before you can modify Parental Control.
- Press the Settings button on your remote to access the General Settings menu.
- Using the arrows, select the Block: Channels option.
- Highlight a channel, then press Select to add or delete it from list.
While watching a channel, you can quickly add it to blocked channels by pressing the Settings button on your remote and selecting the Block this channel option. If the current channel is in the blocked channel list, the option is Unblock this Channel.
Restricting TV access at a specific time
On illico TV New Generation
- Press the yellow triangle A button on your remote to display the Settings and applications menu.
- Select Settings, then Controls and limits.
- Select Modify controls and limits then Time-Based Restrictions.
- Select restricted hours.
Controls and limits must first be activated before you can modify Parental Control.
- Press the Settings button twice on your remote to access the General settings menu.
- Using the arrows, position the cursor over the desired block. To restrict TV access at a specific time, select Block: Time New.
- Select a choice and press Select to configure.
- Press the A button on the remote to accept the changes.
FAQ about illico Parental Control
- Press the green diamond D button on your remote control.
- Select Suspend controls and limits in the menu.
- Select the channel for which you’d like to restrict access and press the green diamond D button on your remote control.
- Select Add to blocked channels.
