Installing and connecting your TV terminal
See how to install or connect your terminal by yourself.
Programming your remote control
See how to pair your remote with your TV or other equipment.
Changing your channels or your TV plan
Learn how to change your channel selection or TV plan by yourself.
Settings
Find out how to configure your terminal and manage the use of the TV.
User Guides
Learn more about how your TV equipment works with the user guides.
Troubleshooting
Learn how to easily resolve technical issues related to TV equipment.
Frequently asked questions about configuring TV equipment
We don’t recommend changing anything after the installation, but if you need to move your Helix Fi gateway, see how to reconnect it in order to respect your initial installation type.
Simply use the voice command “Language” then select the language of your choice.
The terminal can understand some English commands, like program titles or basic commands like “Play” or “Rewind.” It will also understand some Franglais, like “Je veux voir Stranger Things.” For optimal results, we recommend speaking in the language that is set for voice search in the Language menu.
You need to reset your Helix TV terminal to its original settings if you no longer use it and decide to sell it to a third party or if you bought it second-hand from someone who didn’t reset it.
