What is seasonal suspension?
To avoid reconnection charges, take advantage of Videotron’s seasonal offer if you are away for a period of one to six months.
Certain conditions apply. For more information, contact Customer Service.
IMPORTANT : You won’t be able to make changes to your account for the duration of the suspension.
Services that will be suspended
- Helix Internet, TV and TV App
- Residential and Wireless Internet
- illico TV
Good to know
If you’ve added to your Internet plan a permanent Data Add-on, which automatically renews monthly, you’ll have access to the entire Add-on when you return.
Services that will continue to be supported
- Mobility
- Mobile Internet
- Webmail
- Customer Centre
- My Account
Service you can choose to suspend or not: Home Phone
You’ll have the option of maintaining or suspending your Home Phone service.
Maintaining this service will let you keep your alarm system and your Voicemail service active while you are away. You’ll also be able to take advantage of the Call Forwarding service to the number of your choice. .
Alarm System
With your Home Phone active, the alarm system that is linked to your phone line will continue to function normally to protect your home while you are away, and you’ll enjoy greater peace of mind.
Voicemail
By maintaining your Home Phone service, you’ll continue to benefit from your Home Phone options. You’ll be able to check your messages remotely with Voicemail or check your Voicemail to Email messages from Webmail.
