What is seasonal suspension?
You can suspend your services if you are absent for a period of one to six months. During this time, some services are put on hold and no longer billed to you.
Suspension fees and certain conditions apply. To use this option or for more information, contact Customer Service.
Services that will be suspended
- Helix Internet
- Helix TV
- Helix TV App
- Hybrid Fibre Internet
- illico TV
Services that will continue to be supported
- Customer Centre
- My Account
Service you can choose to suspend or not: Home Phone
You’ll have the option of maintaining or suspending your Home Phone service.
Maintaining this service allows you to use features and options, if applicable.
When you maintain your Home Phone service, you can activate Call Forwarding to another number while you’re away (charges apply).
With your Home Phone active, the alarm system that is linked to your telephone line will continue to function normally to protect your home while you are away.
By maintaining your Home Phone service, you’ll continue to benefit from your Home Phone options. You’ll be able to check your messages remotely with Voicemail, or check your Voicemail to Email messages from Webmail.
IMPORTANT: You won’t be able to make changes to your account for the duration of the suspension.
FAQ about seasonal suspension
If your alarm system is linked to your home phone line, it will not be functional during the suspension. However, you may choose to keep Home Phone, even if you suspend other services.