What is seasonal suspension?
To avoid reconnection charges, take advantage of Videotron’s seasonal offer if you are away for a period of one to six months.
Certain conditions apply. For more information, contact Customer Service.
IMPORTANT : You won’t be able to make changes to your account for the duration of the suspension.
Services that will be suspended
No suspension is possible for Helix services.
- Television (illico digital TV)
- Internet (Residential and Wireless)
- illico.tv
- illico On Demand
Good to know
If you’ve added a permanent data add-on to your Internet plan, which automatically renews monthly, you’ll recover all this additional data upon your return.
Services that will continue to be supported
- Calling Card
- Mobile Phone
- Mobile Internet
- Customer Centre
Service that the customer can choose to suspend or maintain: Home Phone
You’ll have the option of maintaining or suspending your Home Phone service.
Maintaining this service will let you keep your alarm system and your Voicemail service active while you are away. You’ll also be able to take advantage of the Call Forwarding service to the number of your choice. .
Alarm System
With your Home Phone active, the alarm system that is linked to your phone line will continue to function normally to protect your home while you are away, and you’ll enjoy greater peace of mind.
Voicemail
By maintaining your Home Phone service, you’ll continue to benefit from your Home Phone options. You’ll be able to check your messages remotely with Voicemail or check your Voicemail to Email messages from your email and messaging.
