Do you have an iPhone?
Apple Live Voicemail is enabled by default on devices updated to iOS 17 that are set to English language. Once enabled, this feature collects messages instead of Videotron Voicemail. Learn more about Live Voicemail.
To listen to your messages
Listen to your messages on your mobile phone or, if you are a Home Phone customer, at home.
- Access your voicemail:
Mobile: Press and hold 1 and enter your PIN.
Home phone: Dial *98 and enter your PIN. - Dial 1 to listen to your messages.
Some options available during or after listening to a message:
Back to the beginning
- Current key: 11
- New key: 4
Delete: 77
Save: 99
Back to the beginning: 4
Delete
- Current key: 7
- New key: 77
Save
- Current key: 9
- New key: 99
Forgot your PIN? Learn how to reset it.
New keys
As of March 2023, some changes will be phased into the Voicemail service. You will be notified when the new keys are enabled for your voicemail. Learn more.
To listen to your messages remotely
Listen to your messages from another device or, if you are a Home Phone customer, from a third-party phone service.
From your phone number
Current procedure: Dial your phone number and press 1 when you hear your greeting message.
New procedure: Dial your phone number and press * when you hear your greeting message.
From a remote access number
Dial the remote access number according to your location and follow the instructions.
+1 (418) 212-6666 - Alma
+1 (819) 390-6666 - Drummondville
+1 (819) 503-6666 - Gatineau
+1 (450) 574-6666 - Granby
+1 (450) 960-6666 - Joliette
+1 (418) 519-6666 - La Guadeloupe
+1 (418) 620-6666 - La Malbaie
+1 (819) 907-6666 - Lac-Mégantic
+1 (819) 892-6666 - Maniwaki
+1 (819) 203-6666 - Mont-Laurier
+1 (418) 206-6666 - Montmagny
+1 (514) 380-6666 - Montréal
+1 (418) 380-6666 - Québec
+1 (418) 292-6666 - Rivière-du-Loup
+1 (418) 612-6666 - Saguenay
+1 (819) 575-6666 - Sherbrooke
+1 (418) 307-6666 - Saint-Félicien
+1 (450) 484-6666 - Saint-Hyacinthe
+1 (450) 553-6666 - Saint-Jérôme
+1 (450) 515-6666 - Saint-Jean-sur-Richelieu
+1 (418) 207-6666 - Saint-Roch-des-Aulnaies
+1 (418) 716-6666 - Saint-Tite
+1 (450) 551-6666 - Sorel
+1 (418) 980-6666 - Tadoussac
+1 (418) 305-6666 - Thetford Mines
+1 (819) 601-6666 - Trois-Rivières
+1 (450) 854-6666 - Valleyfield
+1 (819) 980-6666 - Victoriaville
Frequently asked questions about listening to messages
In 2023, a new Voicemail system was introduced for Mobility and Home Phone clients. To listen to messages stored in your old voicemail, press 5, then press 1 in the Voicemail menu.
Please note: These messages will be deleted as of October 3.
When you have a new message in your mobile voicemail:
- A text message notifies you.
- The
icon is displayed in the status bar at the top of the screen.
When you have a new message in your Home Phone voicemail:
- The dialling tone is jerky for the first few seconds when you pick up the handset.
- A visual indicator (light or display) is activated on phones equipped with it.
If the new message indicator doesn’t appear:
- Access your voicemail.
- Current keys: Press 4, then 1 to reactivate the indicator.
New keys: Press 4, then 9 to reactivate the indicator.
The indicator is updated in the seconds following a call. It will continue to be visible as long as there is at least one message that has not been saved or deleted.
If the indicator continues to remain visible:
- Access your voicemail.
- Current keys: Press 4, then 1 to deactivate the indicator.
New keys: Press 4, then 9 to deactivate the indicator. - Hang up and wait for 30 seconds.
- Repeat steps 1 to 3 to reactivate the new message indicator.
- Mobile phone: Restart your device.
Contact Technical Support if the problem persists. Make sure you have the following information on hand:
- The model of the affected telephone
- The date and time when voicemail messages were last retrieved
To delete a message before it is finished, press 77.
Yes, if you are a Home Phone customer. The Screen and Intercept feature, included with Voicemail Plus service, allows you to listen to a message being recorded, and answer the call if you want.
- To listen to the message, pick up the phone within 60 seconds of the voicemail activation.
- To take the call, press Flash or Link. The message recording will be interrupted and you will be connected to the caller.
Add the Voicemail Plus service by chat or by phone with our Customer Service.
Forgot your PIN? Learn how to reset it.
Still can’t access your voicemail? Contact our Technical Support.
