How to use Parental Control on your TV?

Parental Control allows you to configure the use of your TV, in particular by:

• Setting a schedule for when devices can be used
• Locking specific content
• Setting PINs to prevent the purchase of On-Demand content

You can protect your family and control its overall access simply by pressing a few buttons.

With Helix TV, you can enjoy a wide catalogue of On-Demand movies and series for all ages. To prevent your children from making purchases by mistake or on a whim, you can set a Purchase PIN—a four-digit code that will be required anytime someone wants to view content.

You can also set a Parental Control PIN on Helix TV. This will determine the types of content that are forbidden in your household and on devices connected to the Helix TV app. By enabling the Parental Control PIN, you can prevent young ones from watching inappropriate content.

Activating and setting up Parental Control

To use Parental Control with Helix TV, use the “Parental Control” voice command to access the configuration screen or follow these steps:

1. Press the HELIX button on your voice remote.
2. Select  (Settings).
3. Tap Parental Control.
4. Choose the desired level of Parental Control. This allows you to restrict access to content according to its classification (8+, 13+, and 18+).
5. Choose a Parental Control PIN.
6. Browse other possible configurations, if necessary:

• Application Lock: Restricts access to embedded apps on Helix TV.
• Standby PIN: Suspends Parental Control for a specified period.
• Safe Browse: Hides certain titles and content descriptions according to their classification.
• TV Program Category Lock: Restricts access to certain programs according to their classification (8+, 13+, 18+, etc.)
• Channel Lock: Allows you to see the blocked channels. Channels can be locked and unlocked from their info screen.
• Title Lock: Allows you to see the blocked titles. Titles can be locked and unlocked from their info screen.
• Day and Time Lock: Locks access to all content according to the desired schedule.
• On Demand: Used to lock and unlock access to On Demand content.

Enable the Purchase PIN

When the Purchase PIN feature is enabled, a four-digit code is required to buy On Demand content.

1. Press the HELIX button on your voice remote.
2. Select  (Settings).
3. Select Purchase PIN.
4. To set up your PIN, enable the Purchase PIN option and choose a four-digit number. You can use your Parental Control PIN. Do not use 0000 as a PIN.
5. Enter your new PIN in the Enter a PIN box on the Enter a PIN screen and re-enter it to confirm.
6. Press Exit to go back to the TV or the Back arrow to go back to Settings.

Locking a particular channel

In addition to locking by age group, it is possible to block a specific channel.

1. Press the Guide button on your voice remote.
2. Browse in the first column on the left using the down and up arrows to the channel you want to lock and press the  (Info) button.
3. Select Lock.
4. Enter your Parental Control PIN to activate the lock.

Enabling and disabling Parental Control

1. Press the Menu button to display the main menu.
2. Select Settings, then Controls and limits. Enter your PIN in the window that appears on the screen.
3. Select Modify controls and limits to enable or disable Parental Control and identify content that should be filtered (8+, 13+, 16+, 18+). You can also choose to only hide adult content (pornographic material).

You can also enable or disable Parental Control by pressing the D button of the program guide.

Change purchase PIN

1. Press the Menu button to display the main menu.
2. Select Settings, then Controls and limits.
3. Enter your PIN in the window that appears on the screen, then select Modify Order PIN.
4. Enter a new PIN, confirm it, and select OK.

Blocking access to certain channels from the main menu

1. Press the Menu button to display the main menu.
2. Select Settings, then Controls and limits.
3. Select Modify controls and limits and Blocked channels.
4. Select the channels you want to block from the column on the left.

Restricting TV access at a specific time

1. Press the Menu button to display the main menu.
2. Select Settings, then Controls and limits.
3. Select Modify controls and limits then Time-Based Restrictions.
4. Select restricted hours.

Activating and deactivating Parental Control

1. Press the Settings button on your remote.
2. Go to the option Turn ON Parental Control.
3. Press the Select button.

Manage purchase PIN

A PIN is required to order a Video On Demand movie or show. The default PIN on all terminals is 0000. It is important to personalize this PIN as soon as possible to ensure you have complete control over any orders made from your terminal. To change your purchase PIN:

1. Press the Settings button twice on your remote to access the general settings.
2. Using the arrows, select the Purchase: PIN option on the screen, then press Select.
3. Press Select a second time when the Change option is highlighted.
4. Enter your current PIN (if you’ve never changed it, the default PIN should still be 0000).
5. Next, enter your new PIN. Enter it a second time to confirm your choice.

Blocking access to specific channels

1. Press the Settings button on your remote.
2. Go to the option Block this channel.
3. Press the Select button.

Configuring the various possible blocks.

1. Press the Settings button twice on your remote to access the general settings.
2. Using the arrows, position the cursor over the desired block.
3. Select a choice and press Select to configure.
4. Press the A button on the Remote to accept the changes.