How to do Internet usage monitoring?

You can easily see how much data you have used since the start of your billing period.

In the Customer Centre

1. In the Internet section of your Customer Centre, click on View your Internet usage.
2. In the Your Usage box, a bar displays the percentage of data used in your plan.

If the bar is YELLOW: Everything is fine, your usage does not exceed your plan’s Internet allowance.

If the bar moves to ORANGE: Be careful, you are going over your plan’s Internet allowance. Excess data used are shown in RED.

Discover the User Centre + app

1. Download the User Centre + app to your Apple or Android device.
2. After entering your ID and password, refer to the Manage my Use section on the home screen.

If you plan to exceed your plan limit by the end of the billing period, avoid overage charges by adding Data Add-ons.

The history allows you to see your data usage trends. This way, you can decide whether it would be useful to change your plan.

1. In the Customer Centre, go to Internet and click on View your Internet usage.
2. At the bottom of the page, the Usage Details section shows your usage for the past three months or by day.
3. Hover over each bar of the graph to display the details. You will see the size of your downloads and uploads on the target date.

Usage notifications

We’ll send you notifications to the email address listed on your account to help you track your Residential Internet usage. This service is free.

This means that you automatically get notified when you have used 75%, 90%, and 100% of the data included in your plan.

To view your Internet usage notifications:

1. Log in to your Customer Centre.
2. In the Internet section, click on View your Internet usage notifications.

Don’t have enough data? Switch to Unlimited Internet with Helix.

Don’t wait until you've gone over your data limit! At any time during the billing cycle, you can add a Data Add-on to your plan to avoid any data overage charges.

1. Go to the Videotron Customer Centre online.
2. In the Internet section, click Manage Adding Data Add-ons.
3. Click Add an Add-on, then choose the Data Add-on that best suits your needs.
4. Click Confirm once you’ve accepted the terms of use.

The Data Add-on will be billed to you for the current billing cycle, in addition to your usual products and services. No Data Add-on will be added to your subscription for the next billing cycle.

Data Add-on automatic renewal

Have peace of mind by getting more data every month.

1. Go to the Videotron Customer Centre online.
2. In the Internet section, click Manage Adding Data Add-ons.
3. Click Add an Add-on, then select Permanent Data Add-on.

The Permanent Data Add-on charges will be added to your regular monthly payment and will automatically renew each billing cycle. You can stop the automatic renewal at any time. This change will take effect at the end of the current billing cycle.

Delete a Data Add-on

1. Go to the Videotron Customer Centre online.
2. In the Internet section, click Manage Adding Data Add-ons.
3. Below your Current capacity is your basic capacity as well as the Data Add-ons added.
4. Next to the Data Add-on to be deleted, click Remove.

Whether it’s web browsing, email exchanges, online gaming, various downloads, or using networked gaming consoles, any activity on the Internet generates usage.

However, some activities use more data than others:

• Streaming video or audio content on Netflix, YouTube, illico.tv, tou.tv, etc.
• File sharing using sharing software (P2P), for example using the Torrent protocol.
• Online games on XBOX LIVE, PlayStation Network, computer, etc.
• Online sharing and storage on cloud servers such as Google Drive, iCloud, OneDrive, Dropbox, etc.
• Using and updating smart phones, tablets and smart TVs connected to your Wi-Fi network.
• Adding connected objects, such as surveillance cameras.

Have more questions about managing your services?

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