Frequently asked questions about accessing invoices
Why do I get two different invoices?
Some of your services may appear in My Account and others in your Customer Centre. Find out why and follow our tips to easily manage your invoices.
How do I change my billing email address?
To change your email address in My Account, contact Customer Service via chat or phone.
To change it in your Customer Centre, go to your Communication Preferences.
Can I get a paper invoice?
You can ask Customer Service for a paper invoice if you meet one of the following criteria:
- You are aged 65 or older
- You are not subscribed to a Residential Internet plan or a Mobile plan with data
- You have a disability
What’s the difference between my invoice and my contract?
Your invoice is sent on a monthly basis. It shows the fees to be paid for your services.
Your contract is sent to you when you subscribe to or modify your services. It details the services, rates, and general terms and conditions. View my contract
How can I view my past invoices?
In the Customer Centre you must be subscribed to online billing to view your past invoices. These become available from the date you register.