Frequently asked questions about accessing invoices
Why do I get two different invoices?
Some of your services may appear in My Account and others in your Customer Centre. Find out why and follow our tips to easily manage your invoices.
How do I change my billing email address?
To change your email address in My Account, contact Customer Service via phone.
To change it in your Customer Centre, go to your Communication Preferences.
What’s the difference between my invoice and my contract?
Your invoice is sent on a monthly basis. It shows the fees to be paid for your services.
Your contract is sent to you when you subscribe to or modify your services. It details the services, rates, and general terms and conditions. View my contract.
How can I view my past invoices?
Your invoices for the past 36 months are saved in the Invoice History section of My Account or the Customer Centre.
In the Customer Centre you must be subscribed to online billing to view your past invoices. These become available from the date you register.
Need help viewing your invoice?
Clear your browsing history. The method may vary depending on the browser and device used, but often boils down as follows:
- In your browser’s Settings, go to the Privacy section, and then clear browsing data.
- On your mobile phone, you can open the browser’s Settings by tapping on
or accessing your device’s settings.
Click “View my invoice” again. If the issue is not resolved, try using a different browser.
If your services are found in My Account, you will only receive an online invoice. View my invoice in My Account.
If your services are found in the Customer Centre, here are the reasons why you may no longer get your invoice by mail:
- You are signed up for preauthorized payments. (You will only receive an invoice if your services change.)
- You signed up for online billing in the Customer Centre.
- You have signed up for your financial institution’s electronic billing.
- Your balance is less than $4.99; it will be carried over to your next invoice at no extra charge.
- You forgot to notify Customer Service of a change of address.
Check that your email address is correct in the Communication Preferences section of My Account or the Customer Centre.
Is the email address incorrect?
You can edit it yourself in your Customer Centre page. If you need to change it in My Account, contact Customer Service via chat or phone.
Log in to view your invoice
Your invoice is also available on the User Centre +
app, available on Google Play and in the App Store.
