Paying my invoice

You can pay your invoice on any Canadian banking institution’s digital platform. Add Videotron as a service provider in your online bank account.

Do you receive two invoices for your services? They each have a different account number and must be paid separately. In order to tell them apart, you could name them “Internet” and “Telephone,” for example. Get additional tips for managing two invoices.

You can pay your invoices in person at your bank’s service counter or ATM.

Your invoice for Helix services (Helix Internet, Helix TV, and Helix TV App) is in My Account.

Your invoice for the Mobility, illico TV, Hybrid Fibre Internet, and Home Phone services is the Customer Centre.

That being said, the two platforms are accessible from the same login screen.

If you have made a payment to the wrong account, contact Customer Service via chat or phone.

Then allow 6 to 8 weeks to process your request. Your balances will remain unchanged during this period.

If you have made a payment for the wrong amount, contact your financial institution.

If you have changed your bank account or credit card, make sure to edit this information in My Account or the Customer Centre as soon as possible so that your direct debits won’t be interrupted.

My Account

1. From the Billing and Payment > Preauthorized Payments section, select Add a credit card.
2. Enter your new information.

You can delete the old card in the Billing and Payment > Payment Methods section.

Customer Centre

1. In the Account and Billing section, under Your Invoice, select Manage payment options.
2. Click on Modify payment information.
3. Enter your new banking or credit card information.

User Centre + app

1. Select My Invoice on the home screen.
2. Under Preauthorized Payments, tap Modify.
3. Enter your new banking or credit card information.

Several things may affect your balance. Refer to the Invoice Details section to find out where those unexpected fees come from. You can also find more details about the various fees on the Understanding my invoice page.

You cannot pay an invoice directly from the Customer Centre. However, you can sign up for preauthorized payments, make a payment through your online bank account, or choose another valid payment method.

In My Account:

1. Go to the Billing & Payment > Payment methods section.
2. Under Pre-authorized payments, click Deactivate.
3. In the pop-up window, click Confirm.

In the Customer Centre:

1. In the Billing box, click Pre-authorized payments.
2. Click the Cancel pre-authorized payments link.
3. In the pop-up window, click Confirm.

In My Account:

1. Go to the Billing & Payment section.
2. Scroll down to the Billing and payment history section, then click the Payment tab.

In the Customer Centre:

The last payment is indicated on your invoice, at the Payment rec’d line of the Previous invoice section.

Your account number is in the upper right corner of your invoices.

Note that if you subscribe to Helix and other Videotron services, you will have two different account numbers, which are indicated on each invoice.

No. Because your invoices are associated with separate account numbers, you must pay them separately. Find out how to make it easier to pay both your invoices.