If you are a Mobility customer, see how to set up Voicemail on mobile.
First time Voicemail setup
You are using Home Phone Voicemail for the first time? Follow these steps:
- Pick up the handset and dial *98 to access your voicemail.
- Enter your temporary Personal Identification Number (PIN), which is the last 4 digits of your phone number followed by 99#.
- E.g., if your phone number is 514-281-1711, enter 171199#.
- Follow the instructions:
- Enter a new PIN, followed by #.
- Enable the PIN Skip feature if desired.
- Record your name for the greeting message: wait for the beep at the end of the instructions, say your name, then press #.
- Choose the type of greeting message:
- System message with your name only
- Personalized greeting message
Access your voicemail without having to enter your PIN by enabling the Personal Identification Number (PIN) skip option.
New keys
As of March 2023, some changes will be phased into the Voicemail service. You will be notified when the new keys are enabled for your voicemail. Learn more.
Modifying your greeting message
- Dial *98 to access your voicemail, then enter your PIN.
- Current keys: Press 4, then 3.
New key: Press 3. - Choose the type of message you wish to modify or activate.
- System message with your name only
- Personalized greeting message
Frequently asked questions about Home Phone Voicemail set up
Your voicemail feature when the line is busy has probably been disabled. See how to enable call forwarding.
Voicemail storage capacity is 15 messages of 3 minutes maximum each.
If you are a Voicemail Plus subscriber, the capacity is 50 messages of 10 minutes maximum each.
After three unsuccessful attempts to access your voicemail, the service will be suspended for 5 minutes. You must wait until the end of this period to try to access your voicemail again or reset your PIN.
When transferring a phone number from a Mobile Line to a Home Phone Line, it takes up to 90 minutes for the Voicemail service to be active.
Haven’t transferred your number and can’t access your voicemail? Contact our Technical Support.
