New keys
As of March 2023, some changes will be phased into the Voicemail service. You will be notified when the new keys are enabled for your voicemail. Learn more.
Mobile Voicemail: Resetting your PIN in the User Centre + app
- Access the User Centre + app.
- In the Manage my usage section, select the number concerned and press Reset PIN.
- Call your Voicemail and dial the temporary PIN.
- Current keys: Press 4-2-1-2 to set up your new PIN.
New keys: Press 4-1-2 to set up your new PIN.
If you haven’t logged into the app in several days, you will need to log in again and then press Reset PIN.
Home Phone or Mobile Voicemail: Reset the PIN in the Customer Centre
- Access the Customer Centre.
- Go to the Home Phone or Mobility → See more + section.
- Click on Reset your Voicemail PIN.
- Call your Voicemail and dial the temporary PIN.
- Current keys: Press 4-2-1-2 to set up your new PIN.
New keys: Press 4-1-2 to set up your new PIN.
No need to enter your PIN!
Access your Voicemail without having to enter your personal identification number by activating the PIN Skip option.
