Home Phone support

Learn how to properly manage and use your Home Phone service. Learn more about calls and services, Voicemail and troubleshooting solutions.

Discover the changes made to Voicemail, phased in starting in March 2023 for Mobility and Home Phone customers. Changes made to Videotron Voicemail

You are a Business customer? See the details of the changes.

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Calls and services

Troubleshooting

Frequently asked questions about Home Phone

What do I do when my home phone has no dial tone?.

What star codes and add-on features can I use?.

What are the long-distance rates?.

What are the fees for optional or pay-per-use services?.

How do I set up my Voicemail service?.

How do I listen to my new messages?.

How do I reset my Voicemail PIN?.

Does the 988 helpline work with Videotron?.

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