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Attention : If you use the Videotron Router for your Internet service, see how to connect your devices to your Wi-Fi network.
Where to find your Wi-Fi network’s name and password
You can look up your Wi-Fi network’s name and password in different ways:
With the Helix Fi mobile app
- On the app’s home page, locate the Share Your Wi-Fi box and tap the blue link Share Wi-Fi.
- Your password will appear below the QR code, followed by your hidden password.
- Tap the eye icon to view your password.
Good to know
The Share Your Wi-Fi feature is a convenient and secure way for your guests to connect to your Wi-Fi network. They simply scan the QR code that appears, without you having to disclose your login information.
On your TV
- Use the voice command and say, “Wi-Fi password”.
With the Helix Fi gateway, both networks (2.4 GHz and 5 GHz) have the same name by default. The gateway automatically manages the one on which your equipment connects.
How to connect a mobile device to Wi-Fi
Select the operating system of the mobile device to be connected and follow the steps.
To connect an Apple iOS device, like an iPad, iPhone, or iPod touch, to your Wi-Fi:
- Tap the Settings icon, then Wi-Fi.
- If the Wi-Fi is set to Disabled, tap the button to set it to Enabled.
- Wait a few seconds. A list of available Wi-Fi networks will appear.
- Under Networks, tap the name of your local wireless network.
- Enter your password and tap Join.
- Wait a few seconds while your device acquires an IP address from the network.
- A check mark will appear next to the network name to confirm that the device is connected.
If necessary, see more details about an Apple iOS device Wi-Fi connection.
To connect a Samsung mobile phone to your Wi-Fi:
- Tap the Settings icon, then tap Connections.
- Tap Wi-Fi.
- If the Wi-Fi is set to Disabled, tap the Wi-Fi toggle to enable it.
- Wait a few seconds. A list of available Wi-Fi networks will appear.
- Under Available Networks, tap the name of your local wireless network.
- Enter your password and tap Connect.
- Wait a few seconds while your device acquires an IP address from the network.
- The network name appears in blue with the word Connected under it to confirm that the device is now connected.
If necessary, see more details about a Samsung phone Wi-Fi connection.
To connect an Android device, like a Google (Pixel), Motorola, Sony or others, to your Wi-Fi:
Note : Depending on your device’s model, the procedure may vary slightly.
- Go to Settings and select Network and Internet.
- Depending on the model, select Internet, Wi-Fi or Wi-Fi Settings.
- Make sure the Wi-Fi feature is on and choose the name of the desired Wi-Fi network.
- Enter the password for the Wi-Fi connection.
- Depending on the model, tap Connection or Connect.
If necessary, see more details about an Android device Wi-Fi connection.
How to connect a computer to Wi-Fi
Windows
To connect your Windows desktop computer or laptop to your local Wi-Fi network:
- From the taskbar, click the Network icon near the time to display available networks (click the “arrow tip” to display hidden icons, if needed).
- Select your network.
- Check the box to connect automatically, then click Connect.
- Enter your password and click Next.
- After a few seconds, the menu will indicate that the computer is connected to the Wi-Fi network.
MAC OS
To connect your MAC OS (X or 11) desktop computer or laptop to your local Wi-Fi network:
- Click the Wi-Fi icon on the menu bar. If the Wi-Fi is set to Disabled, click on the Enable Wi-Fi button or the Wi-Fi toggle to enable it.
- Click on the Wi-Fi icon and select your network’s name from the list.
- Enter your password and make sure to check the Remember This Network box.
- Click Connect.
- The full signal bars in the Wi-Fi icon indicate that the computer is now connected.
How to connect other smart devices to Wi-Fi
In addition to your phones and computers, you can connect other smart devices to your Helix Fi gateway, like a smart TV, a wireless printer, a gaming console, or home automation equipment.
Good to know
- In the Network Settings menu, select Wi-Fi or Wireless and wait for the device to find the available networks.
- Select your Wi-Fi network name (also called SSID) from the list of available networks.
- If your home Wi-Fi network doesn’t appear, enter its name or search for it manually.
- When prompted, enter your Wi-Fi password (also called a Network Key).
- Access your printer’s control panel.
- Select Setup, which is usually a wrench icon.
- Select the name of your network (also called SSID) from the list of available networks.
- If your home Wi-Fi network doesn’t appear, enter its name or search for it manually.
If you can’t connect the printer, print out a wireless network test report to troubleshoot the issue.
Printers often have a Wireless Setup Wizard that walks you through the Wi-Fi setup. Follow the instructions.
To connect your gaming console, you may have to adjust some settings on your Helix gateway, like:
You can link smart light bulbs, plugs, switches, locks and thermostats to the Helix Fi app to control them from your mobile device.
Frequently asked questions about connecting devices to Wi-Fi
A simple restart of your Helix Fi gateway, your router or your modem can fix most problems. See how to do it.
A number of things can affect the quality of your Wi-Fi signal, such as a far distance from the gateway or router, physical obstacles, the age and quality of your devices, etc.
See how to get around these factors by choosing the best place for your Helix Fi gateway or your router.
With Helix, you can also install Wi-Fi pods to get better coverage when needed, for example in a very large house.
You can change your network’s name and password from the Connect tab in the Helix Fi app. See the complete procedure.
For optimal performance, we recommended keeping the same network name for 2.4 and 5 GHz. However, if you encounter problems connecting certain devices that don’t support 5 GHz, different network names can be used:
With the Helix Fi mobile app :
- Launch the Helix Fi app and select the Connect section.
- Tap on your network name.
- Tap the pencil icon at the top right.
- Check the box beside Use different names and passwords for 2.4 GHz and 5 GHz Wi-Fi networks.
- Change the name of one of the networks.
- Tap Apply Changes to save the changes, then try connecting your device again.
With the Helix Fi app online :
- Launch the Helix Fi app and select the Connect section.
- Click on the blue link See Network under your network name.
- Click on Edit at the top right.
- Check the box beside Use different names and passwords for 2.4 GHz and 5 GHz Wi-Fi networks.
- Change the name of one of the networks.
- Tap Apply Changes to save the changes, then try connecting your device again.
You can then reactivate the option to use the same name for both networks. If not, reconnect all your devices to the desired network.
Note that this procedure is not possible if you are using Wi-Fi pods to extend your network coverage.
With the Helix Fi app, you can name devices, link them to a profile, delete, pause, and reactivate them according to your preferences. See how to do it.
The Helix Fi app’s Full Network Test feature allows you to test the Wi-Fi capabilities of your various devices in seconds.
