How to connect your devices to the Helix Wi-Fi

To connect an Apple iOS device, like an iPad, iPhone, or iPod touch, to your Wi-Fi:

1. Tap the Settings icon, then Wi-Fi.
2. If the Wi-Fi is set to Disabled, tap the button to set it to Enabled.
3. Wait a few seconds. A list of available Wi-Fi networks will appear.
4. Under Networks, tap the name of your local wireless network.
5. Enter your password and tap Join.
6. Wait a few seconds while your device acquires an IP address from the network.
7. A check mark will appear next to the network name to confirm that the device is connected.

If necessary, see more details about an Apple iOS device Wi-Fi connection.

To connect a Samsung mobile phone to your Wi-Fi:

1. Tap the Settings icon, then tap Connections.
2. Tap Wi-Fi.
3. If the Wi-Fi is set to Disabled, tap the Wi-Fi toggle to enable it.
4. Wait a few seconds. A list of available Wi-Fi networks will appear.
5. Under Available Networks, tap the name of your local wireless network.
6. Enter your password and tap Connect.
7. Wait a few seconds while your device acquires an IP address from the network.
8. The network name appears in blue with the word Connected under it to confirm that the device is now connected.

If necessary, see more details about a Samsung phone Wi-Fi connection.

To connect an Android device, like a Google (Pixel), Motorola, Sony or others, to your Wi-Fi:

1. Go to Settings and select Network and Internet.
2. Depending on the model, select Internet, Wi-Fi or Wi-Fi Settings.
3. Make sure the Wi-Fi feature is on and choose the name of the desired Wi-Fi network.
4. Enter the password for the Wi-Fi connection.
5. Depending on the model, tap Connection or Connect.

If necessary, see more details about an Android device Wi-Fi connection.

To connect your Windows desktop computer or laptop to your local Wi-Fi network:

1. From the taskbar, click the Network icon near the time to display available networks (click the “arrow tip” to display hidden icons, if needed).
2. Select your network.
3. Check the box to connect automatically, then click Connect.
4. Enter your password and click Next.
5. After a few seconds, the menu will indicate that the computer is connected to the Wi-Fi network.

To connect your MAC OS (X or 11) desktop computer or laptop to your local Wi-Fi network:

1. Click the Wi-Fi icon on the menu bar. If the Wi-Fi is set to Disabled, click on the Enable Wi-Fi button or the Wi-Fi toggle to enable it.
2. Click on the Wi-Fi icon and select your network’s name from the list.
3. Enter your password and make sure to check the Remember This Network box.
4. Click Connect.
5. The full signal bars in the Wi-Fi icon indicate that the computer is now connected.

Check out our solutions to Internet connection issues.

In the Helix Fi app (available from Google Play and the App Store), go to WiFi > WiFi Details > Edit WiFi Settings.

Devices connected to Wi-Fi can be managed in the Helix Fi app. You can create profiles for each user, assign devices to each user, and set restrictions or downtime schedules. Learn how.

There are factors external to the network that can affect the quality of the signal, such as distance from the gateway, physical obstacles, programs installed on a device, etc.

But there are ways to ensure you get the most out of your Internet connection. Get tips on how to improve your Wi-Fi network.

In the Helix Fi app, go to WiFi > Troubleshoot > Test your whole home network.

Learn more about the Full Network Test feature and other features of the Helix Fi app.

Wi-Fi 6 is available with the Helix Fi 2 gateway. If you have this gateway, all compatible devices on your network will use Wi-Fi 6.

How to tell if your device is Wi-Fi 6 compatible Make sure your device connectivity specifications say “ax.”

My computer is compatible, but I can’t connect. What should I do? Make sure you have the most recent update installed on your network card.