Subscribed to Helix? Learn how to connect your devices to the Helix Wi-Fi network.
Find your Wi-Fi network’s name and password
The network connection information is found on the back of your router. The network name is located after the acronym SSID. The password is the alphanumeric code linked to the WPA Key.
Good to know
Both networks (2.4 GHz and 5 GHz) have different names and operate independently. If your equipment is compatible with and detects the 5 GHz network (VIDEOTRONxxxx_5GHz or VIDEOTRONxxxx_media), we recommend you use it.
Connect a mobile device to the Wi-Fi Router
To connect your Apple iOS or Android phone or tablet to your Wi-Fi network, follow the connecting steps.
Connect a computer to the Wi-Fi Router
To connect your Windows or MAC OS (X or 11) desktop computer or laptop to your local Wi-Fi network, follow the connecting steps.
Connect other smart devices to the Wi-Fi Router
To connect other smart devices to your Wi-Fi network, like your smart TV, wireless printer or gaming console, follow the connecting steps.
Frequently asked questions about connecting devices to the Wi-Fi Router
A simple restart of your Videotron Router can fix most problems.
See how to do it.
A number of things can affect the quality of your Wi-Fi signal, such as physical obstacles, the age and quality of your devices, etc.
See how to get around these factors by choosing the best place for your Wi-Fi Router.
