Find your Wi-Fi network’s name and password
The network connection information is found on the back of your router. The network name is located after the acronym SSID. The password is the alphanumeric code linked to the WPA Key.
Good to know
Both networks (2.4 GHz and 5 GHz) have different names and operate independently. If your equipment is compatible with and detects the 5 GHz network (VIDEOTRONxxxx_5GHz or VIDEOTRONxxxx_media), we recommend you use it.
Connect a mobile device to the Wi-Fi Router
Connect a computer to the Wi-Fi Router
Connect other smart devices to the Wi-Fi Router
Frequently asked questions about connecting devices to the Wi-Fi Router
A number of things can affect the quality of your Wi-Fi signal, such as physical obstacles, the age and quality of your devices, etc.
See how to get around these factors by choosing the best place for your Wi-Fi Router.