Managing Helix Wi-Fi access

With Helix Internet, you can manage your Wi-Fi access like a pro thanks to the Helix Fi app’s simple and user-friendly options.

Not subscribed to Helix? Learn how to set up your Wi-Fi with the Videotron Router.

The Helix Fi app can be downloaded from Google Play or the App Store.

Say “Wi-Fi”

Are you a Helix TV subscriber? Use the “Wi-Fi” voice command to display your network name and password on the screen. See other handy voice commands.

What happens when a device or profile is paused? If you try to go online with a paused device (or a device associated with a paused profile), a message will state that the site cannot be reached or that the device is not connected.

Note: The restriction applies to the home Wi-Fi network only. The device can still access the mobile data network and other wireless Internet networks.

Your device’s access may be suspended. Check your device’s connection status in the Helix Fi app:

  1. In the WiFi section, go to the list of connected devices.
  2. If devices are paused by the app, they are displayed first and accompanied by a pause icon Pause.
  3. Select a paused device to reactivate it or to modify the settings of the profile it is associated with.

Device access not suspended? See how to connect your devices to Helix Wi-Fi or contact our Technical Support.

Yes. The Active Time Details feature of the Helix Fi app provides a report of Wi-Fi network usage time and the applications used on devices associated with a profile. Learn about the Active Time Details feature.

Yes. The feature can be accessed directly from the terminal options.

  1. Use voice command and say “Parental Control” or press the HELIX key, then select Parental Control.
  2. Set your restriction level and choose a PIN, if you haven’t already done so.
  3. Select Day and Time Locks and set the period during which the PIN will be required to use the terminal.

See other Helix Parental Control options.

Use your My Account ID to connect to the Helix Fi app. Not working? Visit our Connection Support page or contact our Technical Support.

Launch the app to manage your Wi-Fi network

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