If you are a Home Phone customer, see how to set up Home Phone Voicemail.
Setting up Voicemail
Setting up your Voicemail allows you to modify the temporary PIN and record a greeting message. At any time during the set-up process, press * to return to the previous step. Follow these steps:
Good to know
If you have an iPhone, you can also visually access to your voicemail content. Learn how to use Visual Voicemail for iPhone.
- Press and hold 1 to access your voicemail.
- Enter your temporary Personal Identification Number (PIN). This number will be the last 4 digits of your mobile phone number, followed by 99# (e.g., if your phone number is 514-281-1711, enter 171199#).
- Follow the instructions and enter a new PIN, followed by #.
- Enter your new PIN, followed by # to confirm.
- If you wish to activate the PIN Skip feature, follow the instructions.
- Record your name for the system greeting. Wait for the beep at the end of the instructions, say your name, then press #.
- Select your greeting message:
• Press 1 to use the system message that uses your name.
• Press 2 to record a personal greeting.
Access your voicemail without having to enter your PIN by activating the Personal Identification Number (PIN) skip option in your voicemail menu. However, it is recommended that a PIN be used for security and confidentiality reasons.
Modifying your greeting messages
To modify your greeting messages:
- Press and hold 1 to access your voicemail.
- Enter your PIN followed by #, if applicable.
- Press 4 to access the voicemail options.
- Press 3 to manage the greeting message.
- Choose the type of greeting message you wish to modify and follow the instructions.
The types of greeting messages and their respective numbers are:
- Personal greeting message
- Extended greeting message
- System greeting message using your name
Managing your call forwarding
Enable or disable the different types of call forwarding and change the delay before transferring to voicemail.
Warning: To send call forwarding to your mobile Voicemail, the VoLTE feature must be activated.
See how to use VoLTE feature on mobile.
To enable call forwarding when the line is busy
- Dial *67 followed by #.
- Click on the phone icon to confirm.
To disable call forwarding when the line is busy, repeat steps 1 to 2 and dial #67# instead.
To enable call forwarding when there is no answer
- Dial *61 followed by #.
- Click on the phone icon to confirm.
To disable call forwarding when there is no answer, repeat steps 1 and 2 and dial #61# instead.
To change the delay before forwarding to voicemail
Good to know
If you are using the VoLTE feature or Wi-Fi Calling, the phone rings 4 times by default, and this cannot be modified.
- Dial **61*.
- Dial +1-514-424-2302 (for the +, hold down the 0 for a few seconds).
- Then dial *11.
- Press the * key and enter the number of seconds for the desired delay (e.g., *15).
- Press the # key and then the phone icon to save the change.
Warning: The number of seconds must be a multiple of 5 (5-10-15-20-25-30 seconds), for a minimum of 5 seconds and a maximum of 30 seconds.
Voicemail frequently asked questions
Your call forwarding when the line is busy may be disabled. See how to enable call forwarding.
Yes. You can choose between standard or quick instructions. Here’s how to do so:
- Press and hold 1 to access your voicemail.
- Enter your PIN, followed by #, if applicable.
- Press 4 to access the voicemail options.
- Press 3 to change the level of detail of instructions.
- Press 1 for standard instructions or 2 for quick instructions.
Voicemail storage capacity is 35 messages of 5 minutes each or 85 messages of 2 minutes each.
Voicemail is suspended for 5 minutes after three unsuccessful attempts to access it. Wait until the end of this period to try to access your voicemail again or reset your PIN.
If you forgot your PIN, you can reset it. See how to reset your Voicemail PIN.
