Setting up Voicemail on a mobile phone | Support

If you are a Home Phone customer, see how to set up Home Phone Voicemail.

First Voicemail setup

Start by accessing your voicemail with your temporary PIN, then choose a new PIN and set up your greeting message.

Press and hold 1 to access your voicemail.
Enter your temporary Personal Identification Number (PIN), which is the last 4 digits of your phone number followed by 99#.
• E.g., if your phone number is 514-281-1711, enter 171199#.
Follow the instructions:
• Enter a new PIN, followed by #.
• Enable the PIN Skip feature if desired.
Record your name for the greeting message: wait for the beep at the end of the instructions, say your name, then press #.
Choose the type of greeting message:
• System message with your name only.
• Personalized greeting message.

Access your voicemail without having to enter your PIN by enabling the Personal Identification Number (PIN) skip option.

New keys

As of March 2023, some changes will be phased into the Voicemail service. You will be notified when the new keys are enabled for your voicemail. Learn more.

Modifying your greeting message

Press and hold 1 to access your voicemail and enter your PIN.
Current keys: Press 4, then 3.
New keys: Press 3.
Choose the type of message you wish to modify or activate.
• System message with your name only.
• Personalized greeting message.

Frequently asked questions about Voicemail

What if I can’t access my voicemail?

Voicemail is suspended for 5 minutes after three unsuccessful attempts to access it. Wait until the end of this period to try to access your voicemail again or reset your PIN.