What is Voicemail service?
Voicemail allows you to decide how your calls are managed, even when your mobile is turned off. Available to all Mobile users, it gives your contacts the opportunity to be redirected to your voicemail when you can’t answer. A free text message is sent when you have new voicemail messages. You can access these messages from your mobile or even from another phone.
Good to know
With Voicemail, you can store up to 35 voicemail messages for as long as want.
How do I set up my voicemail?
To use Voicemail, you must first set it up:
- Press and hold 1 to access your Voicemail.
- Enter your temporary Personal Identification Number (PIN). This number will be the last four digits of your mobile phone number, followed by 99# (e.g., if your phone number is 514 281-1711, enter 171199#).
- Create a new PIN (it must be 4 to 8 digits).
- Record your name by following the prompts, and note that the recording will cut off after 30 seconds.
- Record your greeting message by following the prompts. The greeting message can be up to three minutes long.
Your voicemail is now ready to automatically receive messages from your contacts!
You can access your voicemail without having to enter your PIN by activating the Personal Identification Number (PIN) skip option in your voicemail menu. However, it is recommended that the PIN be used for security and confidentiality reasons.
Voicemail with multiple features
You get many options with Voicemail service.
Change the number of rings
You can choose how many times the phone rings before the call gets sent to voicemail. The default setting is four rings, but all you have to do is dial *94 to change the number of rings. You’ll hear three beeps and then a steady tone. Enter the number of rings you want before calls go to voicemail (press 1 for one, 2 for two, etc.). A few beeps followed by the dial tone will confirm that the changes have been made.
Filtering calls and voicemail messages
You can listen to a message as it comes in and decide whether to take the call. When a call goes to voicemail, you have 60 seconds to pick up and listen to the message. If you want to take the call, just press the Flash or Link button or your phone’s receiver button. If you don’t want to take the call, just hang up.
Sending a single message to all your contacts
With Voicemail, you can send a single message to a list of contacts if you subscribe to Voicemail Plus. Just create a list of contacts and your message will be sent to their voicemail without their phone ringing. Note that you can create up to three lists with up to ten contacts each, but the contacts must be subscribed to Videotron’s Voicemail service.