Mobility Support: use and service management

Mobility Support: use and service management

Find out how to manage your mobile phone and your services. Learn more about their operation and the fees and see our troubleshooting solutions in case of problems.

Select a category to find answers to your questions

Setup my services
Calls and voicemail
Fees
Mobile networks
Travel
Troubleshooting
Mobile devices
mobilite icon
Mobile data
Alert Ready

Not a Videotron customer yet?

Find the Mobile plan that meets your needs and the phone of your dreams at a great price!

DISCOVER VIDEOTRON MOBILITY SERVICE

FAQ

Wireless code
The CRTC's Wireless Code establishes consumers' basic rights in terms of wireless service. Since December 1, 2017, the Code grants more rights to consumers. To learn more about the new additions, click here.

Have more questions?

Bloc-1-Communaute

Ask the Community

Any specific questions? Ask it on our forum and see how experts or other users have solved a similar problem.
Bloc-2-Clavardage

Contact us

From your computer or mobile device, enjoy fast, real-time service!
Store

Find a store

Come and see us in one of our 130 stores and enjoy a unique and safe customer experience.