Mobile Support: Manage my phone and my services

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FAQ

How to activate my SIM card? .
What can I do if my mobile phone is lost or stolen? .
How can I monitor my mobile data usage?.
Does the 988 helpline work with Videotron?.

Wireless code

The CRTC's Wireless Code establishes consumers' basic rights in terms of wireless service. Since December 1, 2017, the Code grants more rights to consumers.

To learn more about the new additions, click here.

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Mobility Support: use and service management

Select a category to find answers to your questions

Not a Videotron customer yet?

FAQ

Wireless code

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