Important :
Canada’s 3G network is being gradually phased out. This situation will affect telecommunications providers across the country. For you, it means your device and SIM card will have to be VoLTE capable to connect to the mobile network. A notification has been or will be sent to you if you need to change your device or SIM card. Learn more about the 3G network shutdown.
Travel to the US: The US 3G networks are already out of service. To use your device south of the border, it must be VoLTE capable (for calling and texting) and LTE capable (for mobile data).
Advantages of LTE technology
Compared to past generation networks, LTE technology offers the following improvements:
- Much faster download/upload speeds
- Better network response time
- End-to-end IP-based data transfer, including calls and text messages for VoLTE-enabled devices
That makes for a much more user-friendly experience with:
- Fluid mobile apps
- Excellent video quality (HD video uses 30 MB of data for every viewing minute, requiring fast download speeds)
- Quick webpage display
- Ability to share much larger files (i.e. videos)
- Fluid video chatting without interruptions
Benefits specific to the VoLTE feature
- Reduced interruptions when switching from the Videotron network to a partner network
- HD audio quality for calls between Videotron customers in Canada and the United States
- Much faster call routing
- Possibility of using the Wi-Fi Calling service
How to use VoLTE feature
The VoLTE feature is enabled by default in most of the devices. Check if it’s the case in your device settings. If not, be sure to meet the following conditions:
- Own a VoLTE-compatible device
- Update your operating system
- Enable the VoLTE feature
- Enable data roaming
If you have a compatible device and its operating system is updated but you are unable to enable the VoLTE feature, get a VoLTE SIM card by contacting our Customer Service.
How to update my operating system
Note : Depending on your device’s model, the procedure may vary slightly.
IOS
- Go to Settings and select General.
- Select Software Update.
Android
- Go to Settings.
- Select Software Update or System, then System Update.
How to enable VoLTE feature
Note : Depending on your device’s model, the procedure may vary slightly.
IOS
- Go to Settings and select Cellular (or Cellular Data, or Mobile Data), then Cellular Data Options.
- Select Enable LTE.
- Select the Voice & Data option.
- Select 5G auto or LTE.
Samsung
- Go to Settings and select Connections.
- Select Mobile networks.
- Select VoLTE calls and turn it on.
Others (Android)
- Go to Settings and select Network and Internet.
- Select Mobile Network (or Cellular Network or Mobile Data).
- Search for Preferred network type (or Network mode), then select LTE or 5G.
- Activate the Calls on LTE option.
Good to know
You have a compatible device and its operating system is updated but you are unable to enable the VoLTE feature? Get a VoLTE SIM card by contacting our Customer Service.
How to enable data roaming
Note : Depending on your device’s model, the procedure may vary slightly.
IOS
- Go to Settings and select Cellular (or Cellular Data, or Mobile Data).
- Select Cellular Data Options.
- Turn Data roaming on.
Samsung
- Go to Settings and select Connections.
- Select Mobile networks.
- Select Roaming and turn it on.
Others (Android
- Go to Settings and select Network and Internet.
- Select Mobile Network (or Cellular Network or Mobile Data).
- Enable the Roaming feature.
VoLTE-compatible devices in Canada and the US
Go Flip 3
iPhone 6S
iPhone 6S Plus
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone 12
iPhone 12 Mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 13
iPhone 13 Mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 16
iPhone 16 Plus
iPhone 16 Pro
iPhone 16 Pro Max
iPhone 16e
iPhone SE
iPhone SE (2e génération)
iPhone SE (3e génération)
iPhone X
iPhone XR
iPhone XS
iPhone XS Max
Pixel 3
Pixel 3 XL
Pixel 3a
Pixel 3a XL
Pixel 4
Pixel 4 XL
Pixel 4a
Pixel 4a (5G)
Pixel 5
Pixel 6
Pixel 6 Pro
Pixel 6a
Pixel 7
Pixel 7 Pro
Google Pixel 8
Google Pixel 8 Pro
Google Pixel 8a
Pixel 9
Pixel 9 Pro
Pixel 9 Pro XL
Pixel 9 Pro Fold
P30
P30 Pro
P40
P40 Pro
Velvet 5G
Moto E (2020)
Moto E6
Motorola Edge
Motorola Edge (2024)
Moto G 5G
Moto G 5G (2024)
Moto G7
Moto G7 Play
Moto G Play 2024
Moto G Power (2021)
Moto G Pure
Moto G Stylus
Moto G Stylus 5G (2022)
Moto G Stylus 5G (2024)
Moto One 5G Ace
Moto One Hyper
Motorola razr+ 2024
Moto Z4
Nokia 3.4
Galaxy A03S
Galaxy A13 5G
Galaxy A14 5G
Galaxy A15 5G
Galaxy A16 5G
Galaxy A32 5G
Galaxy A35 5G
Galaxy A36 5G
Galaxy A51
Galaxy A52 5G
Galaxy A53 5G
Galaxy A71
Galaxy Note10
Galaxy Note10+
Galaxy Note20 5G
Galaxy Note20 Ultra 5G
Galaxy S10
Galaxy S10+
Galaxy S10E
Galaxy S20 5G
Galaxy S20+ 5G
Galaxy S20 FE 5G
Galaxy S20 Ultra 5G
Galaxy S21 5G
Galaxy S21+ 5G
Galaxy S21 FE 5G
Galaxy S21 Ultra 5G
Galaxy S22 5G
Galaxy S22+ 5G
Galaxy S22 Ultra 5G
Galaxy S23
Galaxy S23+
Galaxy S23 FE
Galaxy S23 Ultra
Galaxy S24
Galaxy S24+
Galaxy S24 FE
Galaxy S24 Ultra
Galaxy S25
Galaxy S25+
Galaxy S25 Ultra
Galaxy XCover Pro
Galaxy XCover6 Pro
Galaxy Z Flip
Galaxy Z Flip 5G
Galaxy Z Flip3 5G
Galaxy Z Fold2 5G
Galaxy Z Fold3 5G
Galaxy Z Flip4
Galaxy Z Fold4
TCL Flip
20 Pro 5G
20S
30 5G
30 XE 5G
TCL 50 XE 5G
TCL 60 XE NXTPAPER 5G
VoLTE-compatible devices in Québec (Videotron network only)
Go Flip
P20 Pro
P30 Lite
G6
G6+
G7 One
G8 ThinQ
G8X ThinQ
K30
Q Stylo+
Q6
Q60
Q70
X Power 2
X Power 3
Moto E5 Play
Moto G Power
Moto G6
Moto G6 Play
Moto Z3 Play
Galaxy A10e
Galaxy A11
Galaxy A12
Galaxy A20
Galaxy A21
Galaxy A5 (2017)
Galaxy A50
Galaxy A70
Galaxy A8 (2018)
Galaxy J3 (2018)
Galaxy J3 Prime
Galaxy Note 8
Galaxy Note 9
Galaxy S7
Galaxy S7 Edge
Galaxy S8
Galaxy S8+
Galaxy S9
Galaxy S9+
Xperia XA2
Xperia XA2 Ultra
Don’t see your device on the list?
To determine if you need to change your mobile device or obtain a new SIM card in preparation for the upcoming withdrawal of 3G, contact our Customer Service.
Frequently asked questions about using VoLTE
The VoLTE feature enables you to have HD-quality calls between Videotron customers in Canada and the US. Free and accessible at all times, get a faster call connection with VoLTE.
Like any technology, cellular networks are constantly evolving and improving. 3G technology will soon be obsolete and replaced by VoLTE. VoLTE is based on LTE, which is faster and more flexible when it comes to transmitting data. VoLTE also gives you better audio quality. Learn more about the 3G network shutdown.
The feature uses Mobile data only when you make or receive video calls and will be deducted from your Mobile plan. If you exceed your plan’s monthly data allowance, additional fees may apply.
Note that VoLTE calls remain functional even if mobile data is disabled in your device settings.
Yes, while you travel in the U.S., you have the option of using the Wi-Fi Calling service. To be able to use this service, your cell phone must have a VoLTE SIM card.
Yes. The 3G network’s shutdown in the US affects all mobile devices that are not compatible with 4G LTE data and VoLTE voice services, regardless of which provider you subscribe to.
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