Using my Videotron Business mobile services across Canada

They are the networks your phone connects to when it’s no longer receiving a signal from a Videotron mobile tower.

• PRTNR and PRTNR1: These are partner networks. They have no usage restrictions.
• PRTNR2: This is the extended network. It’s considered as additional coverage and has usage limits.

The “Videotron-Ext” network includes the partner networks and the extended network.

When you’re connected to the Videotron network or to a partner network, only your Mobile plan limits apply.

When you’re connected to the extended network, which is considered additional coverage, the following limit applies: If your usage on the extended coverage network for voice, data, and text message services exceeds 50% of your total usage for three consecutive billing cycles, a text message notification will be sent to you, and your access to extended coverage will be blocked during the next billing cycle.

To find out whether you’re in an extended coverage zone:

1. View the mobile coverage map.
2. Enter your location in the search field.
3. Click the Coverage details radio button located under the map.
4. The extended network is shown in green.

To track your extended network usage:

1. Log in to your Customer Centre.
2. In the Mobile section, tap View your Mobile usage.
3. Scroll down and click the Usage report tile.
4. Select the Partner networks tab.

The subscription zone is typically different from the coverage zone. Contact us to discuss possibilities.

No. Although technically your device is roaming as soon as it connects to a partner or extended network, there are no roaming charges if your Mobile plan includes Canada.

Québec plans only: All our current plans include mobile services across Canada. Are you still on a plan that covers Québec only? In this case, roaming charges apply as soon as you leave the province. Shop our plans.

Check out our troubleshooting solutions for when there’s no network.