When you exceed the territory limit of your plan or the territory covered by Videotron or partner networks, you will be charged roaming fees.
To avoid paying fees, turn off mobile data roaming in your mobile settings.
Mobile services with roaming
When roaming, the services you have access to on your mobile phone can vary from one territory to another.
Call Forwarding: enable or disable Call Forwarding in the menu on your device. Roaming charges apply if Call Forwarding has not been programmed before you leave.
Learn how to enable Call Forwarding on your device.
Voicemail: if your phone is turned off, people calling you will reach your voicemail. To listen to your messages, charges apply. Consult pay-per-use mobile services.
Call Display: this service works while roaming and is not subject to charges.
Text, photo, and video messaging: enable data roaming to access photo and video messages abroad. Note that incoming text messages are free outside Canada, but that roaming charges apply to outgoing texts.
On tablet: data services on tablet are not available abroad. Connect to a Wi-Fi network to use your tablet.
Regular roaming rates
Here are the regular roaming rates for options that are not included in your Mobile plan:
Regular roaming rates: calls
Regular roaming rates: texts
$0,25/text message sent
Incoming messages free
$0,25/text message sent
Incoming messages free
Rates may vary in certain countries. Consult the roaming rates list.
Regular roaming rates: photo and video messages
$0,25/photo or video message sent
(Incoming messages free) + data transmission charges applicable to sent and received messages
$0,25/photo or video message sent
(Incoming messages free) + data transmission charges applicable to sent and received messages
Rates may vary in certain countries. Consult the roaming rates list.
Regular roaming rates: Internet on mobile
How to know if my mobile works abroad
Verify your phone’s compatibility with the network abroad by consulting the operators and technologies available in your destination.
Your mobile is automatically unlocked (Voice and Data) in Canada, the US, and abroad, unless you request otherwise.
If your mobile was not purchased from Videotron, verify if there is a roaming agreement between the country you'll be travelling to and Videotron. Check with your device's manufacturer to make sure that it has the right frequencies for your destination. You can usually obtain this information from a device’s manufacturer.
Frequently asked questions
When you use your mobile phone in roaming mode, it is possible that the network won’t capture your signal. :
A number of factors can cause this, including:
- Network topography;
- Type of construction where you are;
- Whether or not the place you are attempting to access the network from is on a border (between two networks)
- Absence of an automatic transfer protocol between the Videotron network and its partner network.
If you do not receive a signal in certain zones, you can help us to improve our network coverage through gradual deployment by contacting Technical Support.
Accidental roaming happens when you use your mobile phone in an area that is part of Videotron’s extended network, and the signal from your device is accidentally captured by an unrecognized antenna. Accidental roaming usually occurs when you are in a border area, i.e. one served by both Videotron’s extended network and another network.
Yes, your device will automatically access the Videotron partner network. However, if you’re in the middle of a conversation, the transfer process will interrupt your conversation. If this happens, just call the other party back.
Conditions